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- Tasks: Join our Pensions Administration Training Academy and learn to manage pension transactions and member queries.
- Company: Isio, a dynamic and innovative company in the pensions sector.
- Benefits: Competitive salary, bonus scheme, study support, and career development opportunities.
- Why this job: Kickstart your career in pensions with hands-on training and mentorship in a supportive team.
- Qualifications: GCSEs in Maths and English, and a minimum 2.2 degree required.
- Other info: Flexible working options and a commitment to diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
What’s the role?
Join us as a Graduate Analyst in Isio’s Pensions Administration Training Academyin Belfast.
This is a permanent role and a fantastic opportunity for enthusiastic, customer-focused individuals who are ready to learn and grow. Over the first 12 months, you’ll receive structured training through a programme of classroom sessions, hands-on experience, and dedicated mentorship. You’ll become part of a supportive team, learning how to process pension scheme transactions, respond to member (customer) queries, and manage data – all while building your knowledge of UK pension regulations and member services.
This role is ideal for someone eager to start a career in pensions, with a passion for problem-solving, teamwork, and delivering exceptional customer service.
The start date for our Academy will be Wednesday 23 September 2026and you will be based in our Belfastoffice. Office attendance will be a minimum of 4 set days a week allowing you flexibility to work from home on a Wednesday should you wish to.
What will the role entail?
Data Management & Benefit Administration
- Maintain accurate member records through cloud-based administration systems
- Execute member lifecycle processes (transfers, retirements, etc) in compliance with regulatory guidelines
- Perform benefit calculations and validate data integrity under senior supervision
Member Engagement & Support
- Deliver timely responses to member enquiries via email, phone and post in line with service level agreements
- Provide clear, jargon-free guidance on pension benefits while demonstrating empathy
Team Collaboration & Innovation
- Manage caseloads effectively to meet team processing targets
- Engage in knowledge-sharing sessions with colleagues and mentors
Professional Development
- Complete mandatory training programmes within specified deadlines
- Apply technical knowledge practically through supervised casework
- Pursue self-directed learning to understand end-to-end pension administration processes
What we’re looking for
Essential
- Numeracy & Literacy: GCSEs (or equivalent) in Maths and English (Grade C / 4 or above)
- Minimum 2.2 in any degree subject (or equivalent)
- IT Proficiency: Confidence in Microsoft Office (e.g. Excel, Word, Outlook)
- Customer Service Enthusiasm: strong interpersonal skills with a passion for helping others
- Communication: strong spoken and written communication skills with the ability to actively listen to others
- Team Player: Collaborative mindset, willing to support colleagues and learn from feedback
- Attention to Detail: Ability to follow processes meticulously and identify improvements
- Adaptability: Eagerness to learn new systems and adapt to changing priorities
Desirable
- Prior customer service experience in a fast-paced, target driven environment (any sector)
- Familiarity / experience of working in an office environment
- A-levels or equivalent
What you can expect in return
- A competitive salary and market leading bonus scheme with stretch targets for high performance
- Study support to help you achieve professional qualifications, with salary increases for exam passes
- Development and training opportunities to support your career ambitions throughout your time with us
- A friendly, and supportive team who will help you to deliver your best work
You can find out more about us and the benefits we offer hereIsio – Careers & Benefits
About Isio
Isio was ‘born’ in 2020 from the sale of KPMG UK’s Pension Practice to a private equity firm. An industry-leading challenger, we provide diverse expertise spanning Pensions, Investment, Benefits and Wealth to give clients an integrated experience.
Isio is built by challengers, innovators and forward-thinkers, grounded around a vision which strives to deliver greater financial confidence for everyone. We empower and develop those who join us – valuing curious minds and giving people the freedom to outperform. Known and respected for our agility, we harness specialist experience, bold thinking and the desire to push the boundaries of what we can achieve for our clients, from small to blue chip, public to private.
At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.
We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates.
If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please email hrearlycareers@isio.com
What’s next?
Click on ‘apply’ below and follow the simple application process online.
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September 2026 - Graduate Analyst - Pensions Administration - Belfast employer: Isio
Contact Detail:
Isio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land September 2026 - Graduate Analyst - Pensions Administration - Belfast
✨Tip Number 1
Network like a pro! Reach out to current employees at Isio on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Graduate Analyst role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and teamwork. Think of examples from your past experiences that showcase your problem-solving skills and adaptability.
✨Tip Number 3
Show your enthusiasm for the role! During interviews, express your eagerness to learn about pensions and how you can contribute to the team. A positive attitude goes a long way!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Isio and ready to take the next step in your career.
We think you need these skills to ace September 2026 - Graduate Analyst - Pensions Administration - Belfast
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for customer service and problem-solving shine through in your application. We want to see that you're excited about starting a career in pensions and ready to learn!
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that match the job description. We love seeing how your background aligns with what we're looking for, so don’t hold back!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the Graduate Analyst role. Share specific examples of your teamwork and communication skills, and how they relate to our values.
Apply Through Our Website: For a smooth application process, make sure to apply directly through our website. It’s the best way for us to receive your application and get you started on this exciting journey!
How to prepare for a job interview at Isio
✨Know Your Pensions Basics
Before the interview, brush up on your knowledge of UK pension regulations and member services. Familiarise yourself with common terms and processes in pensions administration, as this will show your enthusiasm for the role and your commitment to learning.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you demonstrated strong customer service skills. Think about times when you resolved issues or helped someone out, as this aligns perfectly with the role's focus on delivering exceptional customer service.
✨Demonstrate Team Spirit
Isio values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you supported colleagues or contributed to a team goal, highlighting your collaborative mindset.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the training programme and team dynamics. This shows your genuine interest in the role and helps you understand how you can thrive in Isio’s supportive environment.
