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For Companies At a Glance
- Tasks: Deliver exceptional service to pension scheme clients and manage complex calculations.
- Company: Isio is a thriving Pensions Administration business with ambitious growth plans.
- Benefits: Flexible working hours, hybrid workstyle, and opportunities for professional development.
- Why this job: Join a dynamic team focused on member satisfaction and continuous improvement in a supportive environment.
- Qualifications: Experience in pensions administration, strong analytical skills, and relevant qualifications are preferred.
- Other info: Vacancies available in multiple city centre locations across the UK.
The predicted salary is between 36000 - 60000 £ per year.
Isio’s Pensions Administration business is thriving, growing year on year. To support our ambitious growth plans we are looking for technically competent and member focussed Senior Pension Administrators.
We’re able to consider both full and part time working patterns and although this role may be advertised as full time, if that doesn’t suit you, we’d still encourage you to apply stating your preferred hours. We currently have vacancies in our city centre offices in Croydon, Reading, Birmingham, Manchester, Edinburgh & Bristol with a hybrid workstyle.
What does the role entail?
- You will be responsible for delivering great service to a portfolio of Defined Benefit pension scheme clients and their members. This will include:
- Understanding and ensuring scheme activities are processed in line with the scheme rules, taking responsibility for all work to ensure delivery is of a high standard and is in accordance with client Service Level Agreements (SLAs).
- Performing complex pensions calculations, entering pensions data and answering enquiries to the required standard using both automated and non-automated manual/system processes across a wide range of member or scheme events.
- Communicating with clients and members on complex queries, including occasional attendance at trustee and client meetings.
- Peer reviewing and checking work to ensure it is of a high standard and compliant with scheme rules and legislation.
- Keeping abreast of technical developments, procedural and legislative changes impacting your portfolio or scheme.
- Developing less experienced team members, mentoring and coaching as necessary.
- Managing small scale, ad hoc projects as needed.
- Working closely with the risk and compliance team to ensure errors, omissions and complaints are handled in accordance with agreed procedures and within appropriate timescales.
What we’re looking for
- Previous experience as a Senior Pensions Administrator with experience and knowledge of delivering administration services to Defined Benefit pension schemes.
- Ability to perform complex pension calculations, and the ability to peer review other calculations to a high standard of accuracy.
- Strong knowledge of member calculation processes, Defined Benefit (DB) scheme knowledge, scheme types and governing legislation issues.
- Good communication skills, and the ability to communicate with clients, members and colleagues with impact and credibility.
- Excellent prioritisation skills with the ability to manage multiple tasks simultaneously to achieve SLAs.
- Strong analytical and problem-solving skills, with a desire to improve ways of working.
- Relevant professional qualification (e.g. PMI) - desirable.
Contact Detail:
Isio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Pensions Administrator
✨Tip Number 1
Familiarise yourself with the latest developments in pensions legislation and Defined Benefit schemes. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a rapidly changing field.
✨Tip Number 2
Network with professionals in the pensions industry, especially those who work in administration roles. Attend relevant seminars or webinars to connect with potential colleagues and learn more about the company culture at Isio.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled complex pension calculations and client communications in your previous roles. Being able to articulate your experience clearly will set you apart from other candidates.
✨Tip Number 4
Showcase your mentoring and coaching skills by preparing examples of how you've developed less experienced team members. This is a key aspect of the role, and demonstrating your leadership abilities can make a strong impression.
We think you need these skills to ace Senior Pensions Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Senior Pensions Administrator. Focus on your knowledge of Defined Benefit pension schemes and any relevant qualifications, such as PMI.
Craft a Compelling Cover Letter: In your cover letter, emphasise your ability to perform complex pension calculations and your experience in delivering high-quality administration services. Mention your communication skills and how you can contribute to the team.
Showcase Your Problem-Solving Skills: Provide examples in your application that demonstrate your strong analytical and problem-solving skills. Highlight situations where you've improved processes or handled complex queries effectively.
Highlight Mentoring Experience: If you have experience mentoring or coaching less experienced team members, be sure to include this in your application. It shows your leadership potential and commitment to team development.
How to prepare for a job interview at Isio
✨Showcase Your Technical Knowledge
Make sure to highlight your experience with Defined Benefit pension schemes during the interview. Be prepared to discuss specific examples of complex calculations you've performed and how you ensured compliance with scheme rules.
✨Demonstrate Communication Skills
Since the role involves communicating with clients and members, practice articulating your thoughts clearly. Prepare to share instances where you've effectively resolved complex queries or communicated difficult information.
✨Emphasise Your Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in previous roles. Think of specific situations where your analytical skills led to improved processes or solutions, as this will show your proactive approach.
✨Prepare for Team Dynamics
As mentoring less experienced team members is part of the job, consider sharing your experiences in coaching or leading a team. Highlight how you foster collaboration and support within a team environment.
