Quality Assurance Analyst - Pensions

At Isio, we’re passionate about helping organisations and individuals navigate the complexities of pensions, benefits, and investments. With a focus on delivering exceptional client service, we combine innovative thinking with deep industry expertise. As part of our ongoing commitment to excellence, we’re actively supporting the implementation of the Pensions Dashboard Programme – a transformative initiative to empower individuals with better access to their pension information.

To support this critical work, we’re looking for a Quality Assurance Analyst to ensure the highest standards of accuracy, compliance, and efficiency in our pensions administration services.

Role Overview: The Quality Assurance Analyst will play a pivotal role in ensuring the accuracy, consistency, and compliance of pensions administration processes, with a particular emphasis on supporting the successful delivery of the Pensions Dashboard Programme. You will work closely with internal teams, clients, and external stakeholders to uphold quality standards, mitigate risks, and foster continuous improvement within our operations. This vacancy can be based in any of our city centre offices with a hybrid workstyle.

What does the role entail?

• Quality Assurance in Pensions Administration: Conduct comprehensive quality checks on pensions administration processes, ensuring compliance with regulations, industry standards, and internal policies. Identify and address discrepancies, inaccuracies, or inefficiencies in data and workflows. Develop and maintain robust quality assurance frameworks, tools, and methodologies to support ongoing service excellence. Collaborate with administration teams to ensure accurate and timely processing of member data, benefit calculations, and payments.
• Pensions Dashboard Programme: Support the integration of the Pensions Dashboard Programme within existing pensions administration processes. Conduct quality assurance reviews of data readiness for the Pensions Dashboard, ensuring accuracy, completeness, and compliance with regulatory requirements. Work with technical teams to test data feeds, interfaces, and systems linked to the Pensions Dashboard. Provide insights and recommendations to enhance data governance and ensure alignment with the Pensions Dashboard standards.
• Continuous Improvement and Stakeholder Collaboration: Analyse quality assurance findings, report trends, and recommend process improvements to enhance efficiency and minimise errors. Deliver training and guidance to pensions administration teams to foster a culture of quality and continuous improvement. Act as a point of contact for quality-related queries from internal and external stakeholders. Stay abreast of regulatory developments, industry best practices, and emerging technologies impacting pensions administration and the Pensions Dashboard.

What we’re looking for

• Essential: Proven experience in pensions administration, with a strong understanding of defined benefit (DB) schemes. Demonstrable expertise in quality assurance, compliance, or audit roles within financial services or pensions. Familiarity with the Pensions Dashboard Programme and its regulatory requirements. Strong analytical skills with exceptional attention to detail and accuracy. Ability to interpret and apply complex regulations, legislation, and industry standards. Excellent communication skills, with the ability to present findings and recommendations clearly to technical and non-technical audiences. Proficient in using pensions administration systems and quality assurance tools.
• Desirable: Experience working on large-scale data projects or system integrations. Knowledge of data governance principles and best practices. Relevant professional qualifications, such as PMI (Pensions Management Institute) certifications or equivalent.

What you can expect in return: A competitive salary and market leading bonus scheme with stretch targets for high performance. Study support to help you achieve professional qualifications, with salary increases for exam passes. Development and training opportunities to support your career ambitions throughout your time with us. A friendly, and supportive team who will help you to deliver your best work.

You can find out more about us and the benefits we offer here Isio – Careers & Benefits.

What’s next? Click on the ‘apply’ and follow the simple application process on-line. At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact. We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please email hrrecruitment@isio.com.