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- Tasks: Lead quality assurance in pensions administration and enhance compliance processes.
- Company: Isio, a forward-thinking company passionate about pensions and benefits.
- Benefits: Competitive salary, bonus scheme, study support, and career development opportunities.
- Why this job: Make a real impact in the pensions industry while developing your leadership skills.
- Qualifications: Experience in pensions administration and quality assurance with strong leadership skills.
- Other info: Hybrid work options and a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Role Overview
Pensions Quality Assurance Manager – At Isio, we’re passionate about helping organisations and individuals navigate the complexities of pensions, benefits, and investments. We combine innovative thinking with deep industry expertise to deliver exceptional client service. As part of our commitment to excellence, we’re proud to support the Pensions Dashboard Programme – a transformative initiative that empowers individuals with better access to their pension information.
To support this critical work, we’re seeking a Quality Assurance Manager to lead and enhance our QA function within the Pensions Administration team.
This role can be based in any of our city centre offices with a hybrid workstyle.
Role Overview:
As Quality Assurance Manager, you will play a pivotal role in ensuring the accuracy, compliance, and efficiency of our pensions administration processes. You’ll lead the development and implementation of QA frameworks across key areas including GMP Equalisation (GMPe), Pensions Dashboards, and core administration activities.
We’re looking for someone with proven managerial experience in Quality Assurance, ideally within a Third Party Administrator (TPA) environment, and with a strong understanding of Defined Benefit (DB) and Defined Contribution (DC) pension schemes.
Your team will focus on reviewing procedures, processes, and adherence to standards, as well as identifying and resolving data quality issues across member and scheme events. You’ll work collaboratively with internal teams to uphold quality standards, pinpoint root causes of inefficiencies, and create recommendation reports that support ongoing improvement.
Key Responsibilities
Leadership & Team Development
- Coach and guide team members to achieve high performance.
- Foster a collaborative, inclusive, and innovative team culture.
- Align team goals with organisational strategy and change initiatives.
Quality Assurance in Pensions Administration:
- Conduct quality checks to ensure compliance with regulations and internal policies.
- Identify and resolve data discrepancies and inefficiencies.
- Develop and maintain QA frameworks and tools.
- Collaborate with teams to ensure accurate member data and benefit processing.
- Stay ahead of legislative changes and update processes proactively.
- Benchmark QA practices to drive best-in-class operations
Pensions Dashboard Programme
- Lead integration of the Dashboard into existing processes.
- Review data readiness and ensure compliance with regulatory standards.
- Test data feeds and systems linked to the Dashboard.
- Provide expert insights during internal and external audits.
Audit & Certification Management
- Lead preparation and completion of external audits including:
- ISO9001
- AAF 01/20
- PASA Accreditation
- Institute of Customer Services Membership
Continuous Improvement & Stakeholder Engagement
- Define and monitor QA KPIs, reporting trends to senior leadership.
- Recommend strategic improvements based on QA findings.
- Liaise with internal stakeholders to ensure governance alignment.
- Support client teams with QA reporting for trustee meetings.
- Stay informed on industry developments and emerging technologies.
What We’re Looking For
- Proven experience in pensions administration and quality assurance.
- Strong understanding of regulatory frameworks and industry standards.
- Excellent leadership, communication, and stakeholder management skills.
- Analytical mindset with a focus on continuous improvement.
- Experience with audit preparation and certification processes is a plus.
- Proficient in using pensions administration systems and quality assurance tools.
What you can expect in return
- A competitive salary and market leading bonus scheme with stretch targets for high performance
- Study support to help you achieve professional qualifications, with salary increases for exam passes
- Development and training opportunities to support your career ambitions throughout your time with us
- A friendly, and supportive team who will help you to deliver your best work
You can find out more about us and the benefits we offer here Isio – Careers & Benefits
What’s next?
Click on the ‘apply’ and follow the simple application process on-line.
At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.
We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please email hrrecruitment@isio.com
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Pensions Quality Assurance Manager Pensions Administration · · employer: Isio
Contact Detail:
Isio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Quality Assurance Manager Pensions Administration · ·
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions industry, attend relevant events, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Isio and understanding their role in the Pensions Dashboard Programme. Tailor your responses to show how your experience aligns with their mission and values. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to quality assurance and pensions administration. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your problem-solving skills effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role and highlighting a key point from your conversation can leave a lasting impression. Plus, it shows you’re genuinely keen on joining the team at Isio.
We think you need these skills to ace Pensions Quality Assurance Manager Pensions Administration · ·
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Pensions Quality Assurance Manager role. Highlight your relevant experience in quality assurance and pensions administration, and don’t forget to mention any specific frameworks or tools you’ve worked with.
Showcase Your Leadership Skills: Since this role involves coaching and guiding team members, it’s essential to demonstrate your leadership experience. Share examples of how you've fostered a collaborative team culture and aligned goals with organisational strategies in your previous roles.
Be Detail-Oriented: Quality assurance is all about precision! Make sure your application is free from errors and clearly outlines your understanding of compliance and regulatory frameworks. This will show us that you pay attention to detail, which is crucial for this position.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and allows us to see your enthusiasm for joining our team at Isio!
How to prepare for a job interview at Isio
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of Defined Benefit and Defined Contribution schemes. Familiarise yourself with the latest regulatory frameworks and industry standards, as this will show your potential employer that you're serious about the role and understand the complexities involved.
✨Showcase Your Leadership Skills
As a Quality Assurance Manager, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've coached team members in the past, fostered collaboration, and aligned team goals with organisational strategies. This will highlight your managerial experience and fit for the role.
✨Prepare for Quality Assurance Questions
Expect questions around quality checks, compliance, and data discrepancies. Think of specific instances where you've identified inefficiencies and implemented improvements. Being able to discuss your experience with QA frameworks and tools will set you apart from other candidates.
✨Engage with the Pensions Dashboard Programme
Since the role involves working with the Pensions Dashboard, it’s crucial to understand its purpose and implications. Research how it integrates with existing processes and be ready to discuss how you would ensure compliance and data readiness. This shows your proactive approach and commitment to staying ahead in the industry.