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For Companies At a Glance
- Tasks: Lead and enhance quality assurance in pensions administration, ensuring compliance and efficiency.
- Company: Join Isio, a passionate team transforming pensions and benefits with innovative solutions.
- Benefits: Competitive salary, market-leading bonus, study support, and career development opportunities.
- Why this job: Make a real impact on pensions while developing your leadership skills in a supportive environment.
- Qualifications: Experience in pensions administration and quality assurance, with strong leadership and analytical skills.
- Other info: Flexible hybrid workstyle and commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Overview
At Isio, we’re passionate about helping organisations and individuals navigate the complexities of pensions, benefits, and investments. We combine innovative thinking with deep industry expertise to deliver exceptional client service. We’re proud to support the Pensions Dashboard Programme – a transformative initiative that empowers individuals with better access to their pension information.
To support this critical work, we’re seeking a Quality Assurance Manager to lead and enhance our QA function within the Pensions Administration team.
This role can be based in any of our city centre offices with a hybrid workstyle.
Role Overview
As Quality Assurance Manager, you will play a pivotal role in ensuring the accuracy, compliance, and efficiency of our pensions administration processes. You’ll lead the development and implementation of QA frameworks across key areas including GMP Equalisation (GMPe), Pensions Dashboards, and core administration activities.
We’re looking for someone with proven managerial experience in Quality Assurance, ideally within a Third Party Administrator (TPA) environment, and with a strong understanding of Defined Benefit (DB) and Defined Contribution (DC) pension schemes.
Your team will focus on reviewing procedures, processes, and adherence to standards, as well as identifying and resolving data quality issues across member and scheme events. You’ll work collaboratively with internal teams to uphold quality standards, pinpoint root causes of inefficiencies, and create recommendation reports that support ongoing improvement.
Key Responsibilities
- Leadership & Team Development
- Coach and guide team members to achieve high performance.
- Foster a collaborative, inclusive, and innovative team culture.
- Align team goals with organisational strategy and change initiatives.
- Quality Assurance in Pensions Administration:
- Conduct quality checks to ensure compliance with regulations and internal policies.
- Identify and resolve data discrepancies and inefficiencies.
- Develop and maintain QA frameworks and tools.
- Collaborate with teams to ensure accurate member data and benefit processing.
- Stay ahead of legislative changes and update processes proactively.
- Benchmark QA practices to drive best-in-class operations
- Pensions Dashboard Programme
- Lead integration of the Dashboard into existing processes.
- Review data readiness and ensure compliance with regulatory standards.
- Test data feeds and systems linked to the Dashboard.
- Provide expert insights during internal and external audits.
- Audit & Certification Management
- Lead preparation and completion of external audits including:
- ISO9001
- AAF 01/20
- PASA Accreditation
- Institute of Customer Services Membership
- Act as primary contact for auditors and certification bodies.
- Continuous Improvement & Stakeholder Engagement
- Define and monitor QA KPIs, reporting trends to senior leadership.
- Recommend strategic improvements based on QA findings.
- Liaise with internal stakeholders to ensure governance alignment.
- Support client teams with QA reporting for trustee meetings.
- Stay informed on industry developments and emerging technologies.
What We’re Looking For
- Proven experience in pensions administration and quality assurance.
- Strong understanding of regulatory frameworks and industry standards.
- Excellent leadership, communication, and stakeholder management skills.
- Analytical mindset with a focus on continuous improvement.
- Experience with audit preparation and certification processes is a plus.
- Proficient in using pensions administration systems and quality assurance tools.
What You Can Expect in Return
- A competitive salary and market leading bonus scheme with stretch targets for high performance
- Study support to help you achieve professional qualifications, with salary increases for exam passes
- Development and training opportunities to support your career ambitions throughout your time with us
- A friendly, and supportive team who will help you to deliver your best work
You can find out more about Isio and the benefits we offer here: Isio – Careers & Benefits.
What’s Next?
Click on the ‘apply’ and follow the simple application process online.
At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.
We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please email hrrecruitment@isio.com
Note: This description reflects the current role and does not include the ongoing job postings or unrelated content listed in the original text.
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Pensions Quality Assurance Manager employer: Isio
Contact Detail:
Isio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Quality Assurance Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions industry, attend relevant events, and engage with professionals on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching Isio and their role in the Pensions Dashboard Programme. Understand their values and how they align with your experience in quality assurance. Tailor your responses to showcase how you can contribute to their mission.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Focus on articulating your managerial experience and how you've driven continuous improvement in previous roles. Confidence is key, so get comfortable talking about your achievements!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Isio team and contributing to their innovative approach in pensions administration.
We think you need these skills to ace Pensions Quality Assurance Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Pensions Quality Assurance Manager. Highlight your experience in pensions administration and quality assurance, and don’t forget to mention any relevant frameworks or tools you’ve used.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about pensions and how your skills align with our mission at Isio. Be sure to mention your leadership experience and how you can contribute to our QA function.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your impact in quality assurance. Use metrics where possible to show how you’ve improved processes or resolved data discrepancies.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Isio
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of Defined Benefit and Defined Contribution schemes. Familiarise yourself with the latest regulatory frameworks and industry standards, as this will show your understanding of the role and its requirements.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you fostered a collaborative culture or aligned team goals with organisational strategies. This will demonstrate your managerial experience and ability to guide others.
✨Be Ready for Quality Assurance Questions
Expect questions about your experience with QA frameworks and tools. Be prepared to discuss how you've identified and resolved data discrepancies in previous roles, as well as any continuous improvement initiatives you've implemented.
✨Engage with the Pensions Dashboard Programme
Research the Pensions Dashboard Programme and be ready to discuss how you would lead its integration into existing processes. Highlight your understanding of data readiness and compliance, as this is a key aspect of the role.
