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- Tasks: Lead quality assurance in pensions administration and enhance compliance processes.
- Company: Join Isio, a forward-thinking company passionate about pensions and client service.
- Benefits: Competitive salary, bonuses, study support, and career development opportunities.
- Why this job: Make a real impact in the pensions industry while working in a supportive team.
- Qualifications: Experience in pensions administration and strong leadership skills required.
- Other info: Flexible hybrid work options and a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Pensions Quality Assurance Manager
At Isio, we’re passionate about helping organisations and individuals navigate the complexities of pensions, benefits, and investments. We combine innovative thinking with deep industry expertise to deliver exceptional client service. As part of our commitment to excellence, we’re proud to support the Pensions Dashboard Programme – a transformative initiative that empowers individuals with better access to their pension information.
To support this critical work, we’re seeking a Quality Assurance Manager to lead and enhance our QA function within the Pensions Administration team.
As a Quality Assurance Manager, you will play a pivotal role in ensuring the accuracy, compliance, and efficiency of our pensions administration processes. You’ll lead the development and implementation of QA frameworks across key areas including GMP Equalisation (GMPe), Pensions Dashboards, and core administration activities. This role offers the opportunity to work collaboratively with internal teams, clients, and external stakeholders to uphold quality standards and drive continuous improvement.
This role can be based in our Croydon, Reading, Manchester, Birmingham, Edinburgh or Belfast city centre office with a hybrid workstyle.
Key Responsibilities
Leadership & Team Development
- Coach and guide team members to achieve high performance.
- Foster a collaborative, inclusive, and innovative team culture.
- Align team goals with organisational strategy and change initiatives.
Quality Assurance in Pensions Administration:
- Conduct quality checks to ensure compliance with regulations and internal policies.
- Identify and resolve data discrepancies and inefficiencies.
- Develop and maintain QA frameworks and tools.
- Collaborate with teams to ensure accurate member data and benefit processing.
- Stay ahead of legislative changes and update processes proactively.
- Benchmark QA practices to drive best-in-class operations
Pensions Dashboard Programme
- Lead integration of the Dashboard into existing processes.
- Review data readiness and ensure compliance with regulatory standards.
- Test data feeds and systems linked to the Dashboard.
- Provide expert insights during internal and external audits.
Audit & Certification Management
- Lead preparation and completion of external audits including:
- ISO9001
- AAF 01/20
- PASA Accreditation
- Institute of Customer Services Membership
- Act as primary contact for auditors and certification bodies.
Continuous Improvement & Stakeholder Engagement
- Define and monitor QA KPIs, reporting trends to senior leadership.
- Recommend strategic improvements based on QA findings.
- Liaise with internal stakeholders to ensure governance alignment.
- Support client teams with QA reporting for trustee meetings.
- Stay informed on industry developments and emerging technologies.
What We’re Looking For
- Proven experience in pensions administration and quality assurance.
- Strong understanding of regulatory frameworks and industry standards.
- Excellent leadership, communication, and stakeholder management skills.
- Analytical mindset with a focus on continuous improvement.
- Experience with audit preparation and certification processes is a plus.
- Proficient in using pensions administration systems and quality assurance tools.
What you can expect in return
- A competitive salary and market leading bonus scheme with stretch targets for high performance
- Study support to help you achieve professional qualifications, with salary increases for exam passes
- Development and training opportunities to support your career ambitions throughout your time with us
- A friendly, and supportive team who will help you to deliver your best work
You can find out more about us and the benefits we offer on our careers website.
What’s next?
Click on the ‘apply’ and follow the simple application process on-line.
At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.
We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask.
Pensions Quality Assurance Manager employer: Isio
Contact Detail:
Isio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Quality Assurance Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions industry and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about roles that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by researching Isio's values and recent projects. Show us you’re genuinely interested in our mission to enhance pensions administration. Tailor your answers to reflect how your experience aligns with our goals.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to boost your confidence. Focus on articulating your leadership skills and quality assurance expertise, as these are key for the Pensions Quality Assurance Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at Isio.
We think you need these skills to ace Pensions Quality Assurance Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Pensions Quality Assurance Manager role. Highlight your experience in pensions administration and quality assurance, and don’t forget to mention any relevant regulatory frameworks you’re familiar with.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills align with Isio’s mission. Be sure to mention your leadership experience and how you can contribute to the team culture.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve improved processes or compliance in pensions administration.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s straightforward and ensures your application gets to the right people quickly. Plus, you’ll find all the info you need about us and the role!
How to prepare for a job interview at Isio
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of pensions administration and the specific regulatory frameworks relevant to the role. Familiarise yourself with GMP Equalisation and the Pensions Dashboard Programme, as these are key areas for the Quality Assurance Manager position.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your leadership and team development experience. Think about times when you've coached team members or fostered a collaborative culture, as this will resonate well with the interviewers looking for someone to guide their QA function.
✨Be Ready for Technical Questions
Expect questions about quality assurance tools and processes. Brush up on your experience with audit preparation and certification processes, as well as any specific systems you've used in pensions administration. Being able to discuss these confidently will set you apart.
✨Engage with Continuous Improvement
Prepare to discuss how you've driven continuous improvement in previous roles. Think of specific KPIs you've defined or trends you've reported to senior leadership. This shows that you're not just about maintaining standards but also about enhancing them.
