At a Glance
- Tasks: Ensure quality and compliance in pension administration while collaborating with diverse teams.
- Company: Join Isio, a forward-thinking company dedicated to excellence in pensions.
- Benefits: Competitive salary, bonuses, study support, and flexible hybrid work options.
- Other info: Enjoy a friendly team atmosphere with excellent career development opportunities.
- Why this job: Make a real impact on pension quality and drive positive change in a supportive environment.
- Qualifications: Experience in pensions administration and strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking a detail-driven, technically strong Quality Assurance Analyst to help shape and protect the quality of defined benefit pension administration, ensuring accuracy, consistency, and regulatory compliance across Isio's defined benefit pension administration activity. This high-impact role provides independent, risk-based assurance over day-to-day administration, new and evolving processes, scheme onboarding, and higher-risk or complex work. Working closely with pensions administration teams, technical specialists, and internal stakeholders, the Quality Assurance Analyst will provide insight, constructive challenge, and practical recommendations to support high-quality, sustainable outcomes. A core expectation of the role is strong collaboration and communication, positioning quality assurance as a supportive, value-adding function rather than a policing activity. If you enjoy analysing complex work, spotting patterns others miss, and influencing positive change, this role is for you. This role can be based in our Croydon, Reading, Manchester, Birmingham or Belfast city centre office with a hybrid workstyle.
What does the role entail?
- Delivering risk-based quality assurance across pensions administration activity to ensure regulatory compliance and high service standards.
- Reviewing data, calculations, processes, and controls to identify issues and improvements.
- Supporting QA on new schemes, process changes, complex cases, and remediation work.
- Providing assurance over higher-risk areas and key business activities.
- Contributing to data quality and assurance activity linked to legislative change, including the Pensions Dashboard Programme.
- Working closely with administration, technical and data teams to embed best practice.
- Analysing findings, reporting trends and root causes, and making clear, actionable recommendations.
- Communicating findings in a constructive, supportive way that helps foster a positive, learning-led quality culture that drives improvement.
What we’re looking for
- Proven experience in pensions administration, with a strong technical knowledge of Defined Benefit (DB) pension schemes, including benefit structures, scheme rules and administration processes.
- Experience in a quality assurance, audit, or oversight role within pensions.
- Strong communication skills, with the ability to explain QA findings clearly and constructively; tailor messages for technical and non-technical audiences and build effective working relationships with colleagues to support quality improvement.
- Excellent analytical and problem-solving skills, with attention to detail and the ability to identify root causes, patterns, and systemic issues rather than isolated errors.
- A collaborative, proportionate approach to quality assurance, with the ability to balance challenge and support and contribute positively to a quality-focused culture.
- Awareness of the Pensions Dashboard Programme, including data quality and governance considerations.
- Experience supporting process change initiatives, such as the implementation of new administration processes, onboarding of pension schemes, or embedding revised controls or best practice.
- Experience working on large-scale data projects or system changes.
- Relevant professional qualifications or progress toward them, such as PMI (Pensions Management Institute) certificates or equivalent.
What you can expect in return
- A competitive salary and market-leading bonus scheme.
- Study support for you to work towards the completion of the Pensions Management Institute (PMI) Certificate in Pension Calculations (CPC) qualification.
- Salary increases for PMI exam passes.
- Development and training opportunities to support your career ambitions throughout your time with us.
- A dedicated, friendly, and supportive team who will help you to deliver your best work.
We can offer a hybrid, flexible approach to work, supporting a work-life balance that works for you. Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us hrrecruitment@ISIO.com.
Pensions Quality Assurance Analyst employer: Isio
Isio Group is an exceptional employer that prioritises employee growth and development, offering a competitive salary alongside a market-leading bonus scheme. With a strong focus on collaboration and a supportive work culture, employees are encouraged to pursue professional qualifications while enjoying a flexible hybrid work environment in vibrant city centre locations such as Croydon, Reading, Manchester, Birmingham, and Belfast.
StudySmarter Expert Advice🤫
We think this is how you could land Pensions Quality Assurance Analyst
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Isio. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Pensions Quality Assurance Analyst
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Isio.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Isio's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Isio
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Isio.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Isio will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Isio employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
