Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our Pensions Administration Training Academy and learn to manage pension schemes and member queries.
- Company: Isio, a supportive and innovative company in Belfast.
- Benefits: Competitive salary, bonus scheme, study support, and career development opportunities.
- Why this job: Kickstart your career in pensions with hands-on training and mentorship.
- Qualifications: GCSEs in Maths and English, IT proficiency, and a passion for customer service.
- Other info: Flexible work options and a commitment to diversity and inclusion.
Job Description
Pensions Administrator Trainee
Join us as a Pensions Administrator in Isio’s brand new Pensions Administration Training Academy in Belfast.
This is a permanent role and a fantastic opportunity for enthusiastic, customer-focused individuals who are ready to learn and grow. Over the first 12 months, you’ll receive structured training through a programme of classroom sessions, hands-on experience, and dedicated mentorship. You’ll become part of a supportive team, learning how to process pension scheme transactions, respond to member (customer) queries, and manage data – all while building your knowledge of UK pension regulations and member services.
This role is ideal for someone eager to start a career in pensions, with a passion for problem-solving, teamwork, and delivering exceptional customer service.
The start date for our Academy will be Monday 5th January 2026 and you will be based in our Belfast City Centre office. Office attendance will be a minimum of 4 set days a week (Monday, Tuesday, Thursday & Friday) allowing you flexibility to work from home on a Wednesday.
What will the role entail?
Data Management & Benefit Administration
- Maintain accurate member records through cloud-based administration systems
- Execute member lifecycle processes (transfers, retirements, etc) in compliance with regulatory guidelines
- Perform benefit calculations and validate data integrity under senior supervision
Member Engagement & Support
- Deliver timely responses to member enquiries via email, phone and post in line with service level agreements
- Provide clear, jargon-free guidance on pension benefits while demonstrating empathy
Team Collaboration & Innovation
- Manage caseloads effectively to meet team processing targets
- Engage in knowledge-sharing sessions with colleagues and mentors
Professional Development
- Complete mandatory training programmes within specified deadlines
- Apply technical knowledge practically through supervised casework
- Pursue self-directed learning to understand end-to-end pension administration processes
What we’re looking for
Essential
- Numeracy & Literacy: GCSEs (or equivalent) in Maths and English (Grade C / 4 or above)
- IT Proficiency: Confidence in Microsoft Office (e.g. Excel, Word, Outlook)
- Customer Service Enthusiasm: strong interpersonal skills with a passion for helping others
- Communication: strong spoken and written communication skills with the ability to actively listen to others
- Team Player: Collaborative mindset, willing to support colleagues and learn from feedback
- Attention to Detail: Ability to follow processes meticulously and identify improvements
- Adaptability: Eagerness to learn new systems and adapt to changing priorities
Desirable
- Prior customer service experience in a fast-paced, target driven environment (any sector)
- Familiarity / experience of working in an office environment
- A-levels or equivalent
What you can expect in return
- A competitive salary and market leading bonus scheme with stretch targets for high performance
- Study support to help you achieve professional qualifications, with salary increases for exam passes
- Development and training opportunities to support your career ambitions throughout your time with us
- A friendly, and supportive team who will help you to deliver your best work
You can find out more about us and the benefits we offer on our careers pages.
What’s next?
Click on the ‘apply’ and follow the simple application process on-line.
Please note the deadline for applications is Sunday 26th October 2025.
The interview process will involve an on-line assessment, and successful candidates will be invited to an Assessment Centre in our Belfast office on 7th and 10th November 2025.
At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.
We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us.
Pensions Administrator Trainee employer: Isio
Contact Detail:
Isio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Administrator Trainee
✨Tip Number 1
Network like a pro! Reach out to people in the pensions industry on LinkedIn or at local events. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for your interviews by practising common questions related to customer service and teamwork. We all know that showing your passion for helping others can really set you apart!
✨Tip Number 3
Don’t forget to showcase your adaptability! Be ready to share examples of how you've tackled challenges or learned new skills quickly. This is key in a fast-paced environment like pensions.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, it shows you're keen on joining our supportive team at Isio. Let’s get you started on this exciting journey!
We think you need these skills to ace Pensions Administrator Trainee
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Pensions Administrator role. Highlight any customer service experience and your ability to work in a team, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about starting a career in pensions. Share specific examples of your problem-solving skills and how you’ve delivered great customer service in the past.
Showcase Your Attention to Detail: In your application, demonstrate your attention to detail by ensuring there are no typos or errors. This role requires meticulousness, so showing that you can follow processes accurately is crucial for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity in our Pensions Administration Training Academy!
How to prepare for a job interview at Isio
✨Know Your Pensions Basics
Before the interview, brush up on your knowledge of UK pension regulations and common terms. This will not only show your enthusiasm for the role but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight your problem-solving abilities and how you handled challenging situations to demonstrate your fit for the role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you provide relevant answers and show that you value communication, a key aspect of the role.
✨Be Ready to Discuss Teamwork
Think of instances where you collaborated with others to achieve a goal. Be prepared to discuss how you can contribute to a supportive team environment, as teamwork is essential in this position.