Pensions Administration Manager

As a Pensions Administration Manager at Isio, you will lead a team of pensions administrators to deliver exceptional service to clients and scheme members. You will ensure accurate and timely processing of pension scheme tasks, compliance with regulatory requirements, and continuous improvement processes. This role is pivotal in maintaining Isio’s reputation as a trusted partner in pensions administration and driving operational excellence, whilst supporting your team in their professional development journey with Isio.

What does the role entail?

• Manage, mentor and motivate a team of pensions administrators, fostering a culture of collaboration and high performance. You will conduct regular performance reviews, identifying training needs, and support professional development.
• Monitor the performance of the team against agreed Service Level Agreements (SLAs) and take steps to maintain high levels of service as required.
• Monitor and manage team workloads to ensure distribution aligns with team capacity and client priorities.
• You will be the key contact for clients and trustees, building strong relationships, and for scheme members, acting as a point of contact to address any concerns.
• You may also be involved in managing the delivery of routine project work (such as annual pension increase exercises) as well as ad hoc projects (such as GMP reconciliations/equalisation) including liaison with Isio’s wider specialist teams and/or our project support team, as well as external third parties, as necessary.
• Support the transition and implementation of new schemes into your team.
• Oversee the accurate delivery of high-quality work by the team.
• Review and present reports to Clients and Trustees.
• Review calculations for members to ensure accuracy.

What we’re looking for

• Strong experience of working on DB and DC pension schemes (DB experience is essential for the role).
• The ideal candidate is expected to have experience working as a pensions administration manager (or extensive experience as a senior pensions administrator who deputises for the team manager).
• Excellent communication and interpersonal skills.
• Experience of using Microsoft Office, Word and Excel applications.
• Strong numerical skills.
• Excellent client-facing and problem solving abilities.
• Experience of carrying out and checking all aspects of pensions administration tasks, including complex manual pension calculations.
• Ability to manage competing priorities in a fast-paced environment.
• Proven track record of motivating a team to deliver high quality output within SLAs.

What you can expect in return

• A competitive salary and market leading bonus scheme with stretch targets for high performance.
• Study support to help you achieve professional qualifications, with salary increases for exam passes.
• Development and training opportunities to support your career ambitions throughout your time with us.
• A friendly, and supportive team who will help you to deliver your best work.

What’s next?

Click on the 'apply' and follow the simple application process on-line. At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.

We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us.