At a Glance
- Tasks: Support pension administration by handling calls, processing post, and maintaining records.
- Company: Join Isio, a dynamic company focused on delivering exceptional customer service.
- Benefits: Enjoy a flexible work-life balance with hybrid working options and comprehensive training.
- Other info: No prior experience needed; all training provided in a vibrant Manchester office.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: GCSEs in English and Maths, strong data input and MS Office skills required.
The predicted salary is between 24000 - 30000 £ per year.
Administration Assistant - Fixed Term Contract for 6 months
Due to a busy period of growth we are looking for additional Administration Assistants to join our Admin Shared Services department – Central Services Team on a fixed term contract.
The Central Services Team Mission is “to effectively triage all incoming member enquiries.
We will maximise first time resolution where possible and index all other queries to appropriate workflows/technical teams.
We are committed to delivering seamless, once and done services for non-automated/non-technical/low-complexity transactions across all channels and schemes with accuracy and care”.
Your role is to support our pension scheme administration service by offering first-line inbound call support, processing incoming post (both digital and hardcopy), updating records, inputting data and general office/clerical duties.
You will be responsible for following processes closely and ensuring work is delivered to a high standard at all times.
This role is vital to the BAU function of pensions administration within Isio.
You’ll work with key stakeholders to deliver exceptional customer service, a high volume and high accuracy of work and, ultimately, an excellent support service to the admin BAU teams across the country while ensuring alignment with business strategy, regulatory requirements, and client expectations.
The role involves dealing with confidential information therefore a high level of discretion and professionalism is essential.
You must also be able to work well under pressure during busy periods when the volume of incoming post and in-bound calls can increase substantially.
No prior pension administration experience is needed as all training will be provided.
The ideal candidate will already have experience of working in an office environment, have excellent customer service and computer skills and be able to process work to a very high standard.
This role is fully office based in our Manchester city centre office.
What does the role entail?
- Opening and processing post.
- Scanning and indexing documents and digital images.
- Answering inbound calls and resolving queries.
- Prioritising work to ensure delivery in accordance with client Service Level Agreements.
- Processing member events within specific timeframes and ensuring compliance with internal standards and scheme and legislative rules.
- Producing letters, emails and reports based on set templates as well as producing bespoke letters and emails where required.
- Maintain a culture which reflects Isio's values and puts the member at the heart of all activities.
- Keeping up to date with procedural, technical and scheme changes.
- Participation in ad-hoc administration projects/exercises.
- Identifying and recording non-core fee events.
- Liaising with contacts to maintain and build strong client relationships.
- What we’re looking for
Essential
- GCSE English and Mathematics (A-C) or equivalent.
- Strong literacy and numeracy skills.
- Strong data input skills.
- Strong MS office skills.
- Analytical thinking and problem solving skills.
- Attention to detail.
Desirable
- Exposure to GDPR controls.
- Contact or call centre experience.
- Previous office experience.
Benefits
We can offer a hybrid, flexible approach to work, supporting a work-life balance that works for you.
Equal Opportunities
Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates.
Disability Support
If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us
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Administration Assistant - Fixed Term Contract Pensions Administration · Manchester employer: Isio
Isio is an exceptional employer, offering a dynamic work environment in Edinburgh where Senior Defined Benefit Pensions Administrators can thrive. With a competitive salary and market-leading bonus scheme, employees benefit from a strong focus on professional development and a supportive culture that encourages mentorship and collaboration among team members.
