Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Resolve IT queries and support 1,450 colleagues with technical issues.
- Company: Join Isio, a fast-growing professional services firm with a collaborative culture.
- Benefits: Enjoy hybrid working, career development, and a supportive work environment.
- Other info: Flexible work-life balance and opportunities for growth across diverse markets.
- Why this job: Make a real impact by solving complex IT challenges and enhancing user experience.
- Qualifications: Experience in second-line support and strong knowledge of Microsoft technologies required.
The predicted salary is between 30000 - 40000 £ per year.
Isio’s IT department has 14 employees supporting 1,450 colleagues across 10 locations. The 2nd Line Support Engineer will be responsible for resolving queries and issues across Isio’s IT systems, including technical issues escalated from first line.
This role is based in our Manchester office with a hybrid working pattern and will also provide support to our Leeds office.
- Provide 2nd line support to a user base of 1,450 colleagues via telephone, the service desk, and Microsoft Teams.
- Collaborate with the Head of Service Delivery and the Infrastructure Manager to resolve complex queries and issues relating to Isio’s IT applications.
- Coach and support IT colleagues to build capability so issues and queries can be resolved before escalation to 2nd line.
- Partner with other IT teams and wider Isio stakeholders to resolve issues and improve efficiencies across the organisation.
- Administer and configure SharePoint Online.
- Document solutions and known fixes to build and maintain the IT knowledge base.
Requirements:
- Excellent planning and organisational skills.
- Previous experience in a technical second-line support role.
- Strong analytical skills and a creative approach to problem solving.
- High degree of understanding of IT trends and strong knowledge of the Microsoft stack, including Azure AD, Azure, SharePoint Online, M365, and third-party backup solutions.
- Windows 10/11 and Server 2016/2019 operating systems along with the Microsoft Office suite.
- Ability to work independently and under pressure, with minimal supervision.
- Ability to travel nationally on an as-needed basis.
- Microsoft qualifications around M365 and Azure.
- Hands-on experience administering Secure Web Gateway technologies (web filter, web firewall, IPS/IDS).
- Keep systems up to date by installing software/firmware updates in line with vendor releases, while maintaining service availability for staff and clients.
Isio is a fast-growing professional services business that offers career development through an evolving client base, diverse and meaningful work, nationwide opportunities, and a culture that rewards high performance and accountability.
We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.
We can offer a hybrid, flexible approach to work, supporting a work-life balance that works for you.
2nd Line Support Engineer - Urgent in Manchester employer: Isio
Contact Detail:
Isio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer - Urgent in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at Isio on LinkedIn or through mutual connections. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for that interview! Brush up on your knowledge of Microsoft 365, Azure, and SharePoint Online. We want to see how you can tackle real-world problems, so think of examples from your past experiences.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss how you've resolved complex IT issues before. We love hearing about creative solutions that made a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the Isio team.
We think you need these skills to ace 2nd Line Support Engineer - Urgent in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Support Engineer role. Highlight your experience with Microsoft 365, Azure, and any relevant technical skills. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your problem-solving skills and any experience in coaching others.
Showcase Your Technical Skills: In your application, don't forget to showcase your technical skills, especially around the Microsoft stack and Secure Web Gateway technologies. We love seeing candidates who are up-to-date with IT trends and can bring that knowledge to our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the info you need about the role and our company culture. Plus, we can't wait to hear from you!
How to prepare for a job interview at Isio
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure AD, and SharePoint Online. Be ready to discuss specific technical issues you've resolved in the past, as well as any hands-on experience with Secure Web Gateway technologies. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex queries you've tackled in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical skills and creative approach to problem-solving, which are crucial for a 2nd Line Support Engineer.
✨Emphasise Team Collaboration
Isio values collaboration, so be ready to talk about how you've worked with other IT teams or stakeholders to resolve issues. Highlight any experiences where you coached colleagues or contributed to building an IT knowledge base, as this aligns with their focus on improving efficiencies across the organisation.
✨Prepare Questions About Growth Opportunities
Since Isio is a fast-growing company, ask insightful questions about career development and training opportunities. This shows your interest in long-term growth within the company and aligns with their culture of rewarding high performance and accountability.