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- Tasks: Provide 2nd line IT support and resolve complex technical issues for 1,450 colleagues.
- Company: Join Isio, a fast-growing professional services firm with a collaborative culture.
- Benefits: Enjoy hybrid working, career development, and a supportive work-life balance.
- Other info: Opportunities for growth and training across diverse markets await you.
- Why this job: Make a real impact while developing your skills in a dynamic IT environment.
- Qualifications: Experience in second-line support and strong knowledge of Microsoft technologies required.
The predicted salary is between 30000 - 40000 £ per year.
Isio’s IT department has 14 employees supporting 1,450 colleagues across 10 locations. The 2nd Line Support Engineer will be responsible for resolving queries and issues across Isio’s IT systems, including technical issues escalated from first line.
This role is based in our Manchester office with a hybrid working pattern and will also provide support to our Leeds office.
- Provide 2nd line support to a user base of 1,450 colleagues via telephone, the service desk, and Microsoft Teams.
- Collaborate with the Head of Service Delivery and the Infrastructure Manager to resolve complex queries and issues relating to Isio’s IT applications.
- Coach and support IT colleagues to build capability so issues and queries can be resolved before escalation to 2nd line.
- Partner with other IT teams and wider Isio stakeholders to resolve issues and improve efficiencies across the organisation.
- Administer and configure SharePoint Online.
- Document solutions and known fixes to build and maintain the IT knowledge base.
Requirements:
- Excellent planning and organisational skills.
- Previous experience in a technical second-line support role.
- Strong analytical skills and a creative approach to problem solving.
- High degree of understanding of IT trends and strong knowledge of the Microsoft stack, including Azure AD, Azure, SharePoint Online, M365, and third-party backup solutions.
- Windows 10/11 and Server 2016/2019 operating systems along with the Microsoft Office suite.
- Ability to work independently and under pressure, with minimal supervision.
- Ability to travel nationally on an as-needed basis.
- Microsoft qualifications around M365 and Azure.
- Hands-on experience administering Secure Web Gateway technologies (web filter, web firewall, IPS/IDS).
- Keep systems up to date by installing software/firmware updates in line with vendor releases, while maintaining service availability for staff and clients.
Isio is a fast-growing professional services business that offers career development through an evolving client base, diverse and meaningful work, nationwide opportunities, and a culture that rewards high performance and accountability.
We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.
We can offer a hybrid, flexible approach to work, supporting a work-life balance that works for you.
2nd Line Support Engineer, Microsoft in Manchester employer: Isio
Contact Detail:
Isio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer, Microsoft in Manchester
✨Tip Number 1
Network, network, network! Reach out to current employees at Isio on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills, especially around Microsoft 365 and Azure. We want to see how you tackle real-world problems, so think of examples where you've solved tricky IT issues.
✨Tip Number 3
Show off your collaborative spirit! Isio values teamwork, so be ready to discuss how you've worked with others to resolve complex queries. Highlight any coaching or mentoring you've done with colleagues too.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team at Isio.
We think you need these skills to ace 2nd Line Support Engineer, Microsoft in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Support Engineer role. Highlight your experience with Microsoft technologies like Azure AD and SharePoint Online, as well as any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences have prepared you for it. Don't forget to mention your problem-solving skills and ability to work under pressure – we love that!
Show Off Your Communication Skills: As a 2nd Line Support Engineer, you'll be communicating with colleagues across various locations. Make sure your application reflects your strong communication skills, whether it's through clear writing or examples of how you've effectively collaborated in the past.
Apply Through Our Website: We encourage you to apply directly through our careers website. It’s the best way to ensure your application gets into the right hands. Plus, you can find more info about us and the benefits we offer while you're there!
How to prepare for a job interview at Isio
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure AD, and SharePoint Online. Be ready to discuss specific technical issues you've resolved in the past, as well as any hands-on experience with Secure Web Gateway technologies. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex queries you've tackled in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical skills and creative approach to problem-solving, which are crucial for a 2nd Line Support Engineer.
✨Emphasise Team Collaboration
Isio values collaboration, so be ready to talk about how you've worked with other IT teams or stakeholders to resolve issues. Highlight any experiences where you coached colleagues or contributed to building an IT knowledge base, as this aligns with the role's responsibilities.
✨Prepare Questions About the Company Culture
Since Isio promotes a culture of respect, fairness, and inclusion, think of questions that reflect your interest in these values. Ask about their approach to career development and how they support work-life balance. This shows that you're not only interested in the role but also in fitting into their company culture.