Platform Configuration & QA Specialist in London

We are seeking a highly organised and detail-oriented Platform Configuration & QA Specialist to support the build and configuration of Isio’s flexible benefits platform. This role is ideal for someone with hands-on experience in the flexible benefits technology industry, who enjoys solving complex problems, enhancing system functionality, delighting clients and delivering a seamless employee experience.

Platform Build, Configuration & Quality Assurance

• Configure and maintain client benefits platforms, including eligibility rules, benefit calculations, rates, interfaces, reports and communication settings.
• Support annual cycle activities such as scheme updates, renewals and enrolment window configuration.
• Collaborate with internal stakeholders and benefit providers to ensure accurate setup and data flows.
• Use HTML, CSS and basic JavaScript to configure and maintain content pages, forms and user journeys where required.
• Support the integration of benefits platforms with internal HRIS, provider and payroll systems.
• Produce clear documentation, workflows and configuration logs.
• Conduct quality assurance checks to ensure system accuracy and compliance.
• Monitor platform performance and proactively identify opportunities for enhancement or process improvement.

Stakeholder Support

• Supports the administration team with any queries or issues including troubleshooting, data uploads, provider and payroll reporting, testing and issue resolution.
• Support internal resources including Client Implementation Managers, Consultants and adjacent teams such as Administration, Helpdesk and Broking.
• Proactively communicate with relevant client stakeholders or external partners and providers to ensure integration projects and the overall platform experience is effective.
• Provide training or guidance to HR colleagues on system features or processes.
• Work closely with external suppliers to manage incidents, releases and upgrades.

What we’re looking for?

Skills

• 2+ years’ experience working with flexible benefits or equivalent platforms (e.g. Darwin, Benifex, Thanks Ben, Zellis, Aon TBS).
• Strong understanding of benefit schemes, enrolment cycles and core configuration concepts.
• Practical experience using HTML and CSS; familiarity with JavaScript for light scripting or UI adjustments.
• Competent in Microsoft Excel for data comparison such as VLOOKUP.
• Excellent analytical and problem-solving skills.
• High attention to detail and strong organisational skills.
• Ability to manage multiple tasks and work to deadlines in a fast-paced environment.
• Understanding of data security and GDPR requirements.
• Confidence running UAT cycles and coordinating issue resolution.

Behaviours & Competencies

• Customer-focused approach with a commitment to high quality delivery.
• Clear and confident communicator with technical and non-technical stakeholders.
• Proactive, adaptable and curious about improving systems and processes.
• Able to work independently while contributing effectively to a team.

Isio Group is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We can offer a hybrid, flexible approach to work, supporting a work-life balance that works for you. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us.