Business Readiness Lead in London

The Business Readiness function is a newly formed team within Client Onboarding & Change division / Pension Administration service line. The Business Readiness Lead is responsible for ensuring the organisation is fully prepared to adopt and successfully implement business changes, such as new scheme onboardings, new systems, processes, or regulatory requirements, all of which have a direct and immediate impact on Isio's ability to deliver first-class customer service to associated stakeholder groups (i.e. members and trustees). This role bridges the gap between project delivery and operational adoption, ensuring that people, processes, and technology are aligned for successful change outcomes. The role will include team management responsibilities. This new role can be based in any of our regional city centre offices with a hybrid workstyle.

What does the role entail?

• Readiness Planning & Strategy
• Stakeholder Engagement & Alignment
• Impact Assessment
• Change Readiness & Adoption
• Training & Capability Development
• Communications Management
• Operational Readiness & Go-Live Preparation
• Risk & Issue Management
• Transition to Business as Usual (BAU)
• Benefits Realisation & Continuous Improvement
• Governance & Reporting
• Support programme governance forums and decision-making

What we're looking for

• Essential Knowledge and experience of working with UK Defined Benefit Pension Schemes
• Strong understanding of operating models within Pensions Administration including systems, processes and associated complexities
• Strategic leadership / team leadership & capability building
• Understanding of change management and the change management lifecycle
• Strong stakeholder and relationship management
• Client / customer and end user thinking
• Risk, control and governance principles and awareness

• Desirable Understanding of new scheme/client onboarding
• Operational readiness & delivery disciplines
• Programme and transformation experience
• Communication & training strategy and deployment

What you can expect in return

A competitive salary and market leading bonus scheme.

Why Join Isio

Isio is a fast-growing professional services business, that offers career development through an evolving client base, diverse and meaningful work, nationwide opportunities, and a culture that rewards high performance and accountability. We hold ourselves to the highest standards and our values guide how we advise our clients, how we operate as a business and how we work together as a team. We call it the Isio Attitude. We encourage our people to be bold, to communicate with conviction, and to deliver advice that matters. Here, growth brings opportunity - more responsibility, more clients, and work that stretches and develops you. We invest in training and development so you can expand your skills and explore different career paths across diverse markets to make your mark. Isio is a place to realise your potential and build a career with impact.

About Isio

A progressive advisory firm, partnering with clients of all sizes to deliver expertise in pensions, employee benefits and wealth advisory services. Working with pension trustees, employers, individuals, families and their offices, we are supported by talented colleagues across 10 UK offices. With a Big 4 heritage we combine a strong focus on quality with a fresh perspective challenging traditional thinking. Our culture shapes our work; we foster a supportive environment where we develop our people to grow and fulfil their potential. We invest in our services, products and technology, and provide clear, expert solutions for our clients. This brings clarity, confidence, and better outcomes for everyone.

At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact. We can offer a hybrid, flexible approach to work, supporting a work-life balance that works for you. Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us.