At a Glance
- Tasks: Lead and manage shared services in pension administration, ensuring high-quality service delivery.
- Company: Isio is a forward-thinking company focused on innovative pension solutions and exceptional customer service.
- Benefits: Enjoy a competitive salary, bonuses, study support, and flexible hybrid working options.
- Other info: Isio promotes diversity and inclusion, welcoming applicants from all backgrounds.
- Why this job: Join a dynamic team that values collaboration, professional growth, and making a real impact in pensions.
- Qualifications: Experience in senior leadership within pensions or financial services; strong communication and process improvement skills required.
The predicted salary is between 43200 - 72000 € per year.
Head of Shared Services – Pension Administration
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Head of Shared Services – Pension Administration
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Head of Shared Services – Pension Administration
The Head of Shared Services in Pension Administration will provide strategic leadership and operational management to ensure the delivery of high-quality, cost-effective, and compliant shared services to our members across the pensions administration operation.
The role requires outstanding levels of service across customer experience, accuracy, and responsiveness. You will do that by creating a highly engaged team, understanding customer needs, streamlining processes, improving service levels, and ensuring the alignment of shared services with the overall business objectives within the pension administration service line.
This is a hands-on role dealing with members, and their representatives and can be based in any of our city centre locations with a hybrid workstyle.
What does the role entail?
Strategic Leadership:
- Develop and implement the strategy for Shared Services in alignment with the organization’s pension administration objectives.
- Drive continuous improvement initiatives to enhance efficiency, scalability, and service quality.
- Monitor industry trends and technological advancements to innovate service delivery.
Operational Management:
- Deliver high performance of shared service functions, Pension Dashboard, CST team document management, Member Engagement team (multi Channel)
- Establish KPIs and SLAs to ensure consistently high-quality service delivery.
- Lead efforts to automate processes and adopt digital solutions for enhanced efficiency.
- Set-up and integrate a Pension Dashboard team .
Team Management and Development:
- Build, mentor, and lead a high-performing Shared Services team.
- Foster a culture of collaboration, accountability, and professional development.
Stakeholder Engagement:
- Act as the key liaison between Shared Services and key internal and external stakeholders, including clients, trustees, and colleagues.
- Ensure alignment of services with client and customer needs and compliance with regulatory requirements.
Risk and Compliance:
- Identify and mitigate operational risks within shared services.
- Ensure adherence to all relevant regulatory and legal requirements specific to pension administration.
- Manage the budget for Shared Services operations, ensuring cost efficiency and value creation.
- Analyze financial performance to identify areas of improvement and cost optimization.
What we’re looking for
- Proven experience in a senior leadership role within the pension administration or financial services industry.
- Strong understanding of pension schemes, regulatory frameworks, and administration processes.
- Demonstrated ability to lead transformational change within a shared services environment.
- Expertise in process improvement, digital transformation, and data-driven decision-making.
- Exceptional communication and stakeholder management skills.
- Ability to balance strategic vision with operational excellence.
Preferred Qualifications:
- Professional certification in pensions, (e.g., PMI, CIPP, or Pensions Management Institute).
- Familiarity with emerging technologies and their applications in pension administration.
What youcan expect in return
- A competitive salary and market leading bonus scheme with stretch targets for high performance
- Study support to help you achieve professional qualifications, with salary increases for exam passes
- Development and training opportunities to support your career ambitions throughout your time with us
- A friendly, and supportive team who will help you to deliver your best work
You can find out more about us and the benefits we offer here Isio – Careers & Benefits
What’s next?
Click on the ‘apply’ and follow the simple application process on-line.
At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.
We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please email hrrecruitment@isio.com
Seniority level
Seniority level
Not Applicable
Employment type
Employment type
Full-time
Job function
Job function
Management and Manufacturing
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#J-18808-LjbffrHead of Shared Services – Pension Administration in Glasgow employer: Isio
Isio is an exceptional employer that prioritises employee growth and development, offering competitive salaries, market-leading bonuses, and comprehensive study support for professional qualifications. With a strong emphasis on a collaborative and inclusive work culture, employees are encouraged to thrive in a hybrid work environment that promotes work-life balance. Located in vibrant city centres across the UK, Isio provides a dynamic setting where innovative ideas flourish, making it an ideal place for those seeking meaningful and rewarding careers in pension administration.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Shared Services – Pension Administration in Glasgow
✨Tip Number 1
Network with professionals in the pension administration field. Attend industry events or webinars to connect with potential colleagues and leaders at Isio. Building relationships can give you insights into the company culture and expectations.
✨Tip Number 2
Familiarise yourself with the latest trends in pension administration and shared services. Being knowledgeable about current challenges and innovations will help you stand out during discussions and interviews.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Highlight specific examples of how you've driven change and improved service delivery in previous roles.
✨Tip Number 4
Research Isio's values and mission. Understanding their commitment to inclusivity and innovation will allow you to align your responses and demonstrate that you're a good cultural fit for the team.
We think you need these skills to ace Head of Shared Services – Pension Administration in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in pension administration and leadership roles. Use specific examples that demonstrate your ability to drive strategic initiatives and manage teams effectively.
Craft a Compelling Cover Letter:Your cover letter should reflect your understanding of the role and the company. Discuss how your skills align with their needs, particularly in areas like process improvement and stakeholder engagement.
Highlight Relevant Qualifications:If you have any professional certifications related to pensions or financial services, be sure to mention them prominently. This can set you apart from other candidates.
Showcase Leadership Experience:In your application, emphasise your previous leadership roles and how you've successfully led teams through change. Provide concrete examples of how you've improved service delivery or operational efficiency.
How to prepare for a job interview at Isio
✨Showcase Your Leadership Experience
As the Head of Shared Services, you'll need to demonstrate your proven experience in senior leadership roles. Be prepared to discuss specific examples of how you've led teams, driven transformational change, and improved service delivery in previous positions.
✨Understand Pension Administration Inside Out
Make sure you have a solid understanding of pension schemes, regulatory frameworks, and administration processes. Brush up on current trends and challenges in the industry, as this knowledge will be crucial during your interview.
✨Prepare for Stakeholder Engagement Questions
Expect questions about your communication and stakeholder management skills. Think of examples where you've successfully engaged with clients, trustees, or colleagues to align services with their needs and ensure compliance.
✨Demonstrate a Vision for Continuous Improvement
Be ready to discuss your approach to driving continuous improvement initiatives. Highlight any past experiences where you've implemented process improvements or adopted digital solutions that enhanced efficiency and service quality.
