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- Tasks: Lead a team to deliver exceptional pensions administration services and ensure compliance.
- Company: Isio, a trusted partner in pensions administration with a collaborative culture.
- Benefits: Competitive salary, market-leading bonus, study support, and career development opportunities.
- Why this job: Make a real impact while supporting your team's professional growth in a dynamic environment.
- Qualifications: Strong experience in DB and DC pension schemes, excellent communication skills, and problem-solving abilities.
- Other info: Hybrid workstyle available, fostering an inclusive and supportive workplace.
The predicted salary is between 36000 - 60000 £ per year.
As a Pensions Administration Manager at Isio, you will lead a team of pensions administrators to deliver exceptional service to clients and scheme members. You will ensure accurate and timely processing of pension scheme tasks, compliance with regulatory requirements, and continuous improvement processes. This role is pivotal in maintaining Isio’s reputation as a trusted partner in pensions administration and driving operational excellence, whilst supporting your team in their professional development journey with Isio. This role can be based in our Belfast, Edinburgh or Glasgow office with a hybrid workstyle and is a fixed term contract for 12 months to cover a period of maternity leave.
What does the role entail?
- Manage, mentor, coach and motivate a team of pensions administrators, fostering a culture of collaboration and high performance.
- Conduct regular performance reviews, identifying training needs, and support professional development.
- Monitor the performance of the team against agreed Service Level Agreements (SLAs) and take steps to maintain high levels of service as required.
- Monitor and manage team workloads to ensure distribution aligns with team capacity and client priorities.
- Act as the key contact for clients and trustees, building strong relationships, and for scheme members, acting as a point of contact to address any concerns.
- Involved in managing the delivery of routine project work (such as annual pension increase exercises) as well as ad hoc projects (such as GMP reconciliations/equalisation).
- Support the transition and implementation of new schemes into your team.
- Oversee the accurate delivery of high-quality work by the team.
- Review and present reports to Clients and Trustees and review calculations for members to ensure accuracy.
What we’re looking for:
- Strong experience of working on DB and DC pension schemes (DB experience is essential for the role).
- Experience working as a pensions administration manager (or extensive experience as a senior pensions administrator who deputises for the team manager).
- Excellent communication and interpersonal skills.
- Experience of using Microsoft Office, Word and Excel applications.
- Strong numerical skills.
- Excellent client-facing and problem solving abilities.
- Experience of carrying out and checking all aspects of pensions administration tasks, including complex manual pension calculations.
- Ability to manage competing priorities in a fast-paced environment.
- Proven track record of motivating a team to deliver high quality output within SLAs.
What you can expect in return:
- A competitive salary and market leading bonus scheme with stretch targets for high performance.
- Study support to help you achieve professional qualifications, with salary increases for exam passes.
- Development and training opportunities to support your career ambitions throughout your time with us.
- A friendly, and supportive team who will help you to deliver your best work.
At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.
Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please email hrrecruitment@isio.com.
Pensions Administration Manager - Fixed Term Contract in Glasgow employer: Isio
Contact Detail:
Isio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Administration Manager - Fixed Term Contract in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching Isio and understanding their values and culture. We want to see how you can fit into our team, so think about how your experience aligns with our mission. Practise common interview questions and have examples ready that showcase your skills in managing teams and delivering high-quality service.
✨Tip Number 3
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. We appreciate candidates who take the time to express their gratitude and reaffirm their interest in joining our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of Isio and our commitment to excellence in pensions administration.
We think you need these skills to ace Pensions Administration Manager - Fixed Term Contract in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Pensions Administration Manager role. Highlight your experience with DB and DC pension schemes, and don’t forget to showcase your leadership skills and any relevant achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific experiences that align with the job description and show us your passion for pensions administration.
Showcase Your Team Management Skills: Since this role involves managing a team, be sure to highlight your experience in mentoring and motivating others. Share examples of how you've fostered a collaborative environment and driven high performance in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s super easy, and you’ll get all the info you need about the role and our company while you’re at it!
How to prepare for a job interview at Isio
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of both DB and DC pension schemes. Be ready to discuss specific examples from your experience, especially any complex manual calculations you've handled. This will show that you’re not just familiar with the concepts but can also apply them in real-world scenarios.
✨Showcase Your Leadership Skills
As a Pensions Administration Manager, you'll be leading a team. Prepare to share examples of how you've motivated and developed your team in the past. Think about specific situations where you’ve conducted performance reviews or identified training needs, as this will demonstrate your capability to foster a high-performance culture.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice articulating your thoughts clearly, especially when discussing how you would build relationships with clients and trustees. You might even want to prepare a few questions to ask them about their expectations, which shows you're proactive and engaged.
✨Be Ready for Problem-Solving Scenarios
Expect to face some hypothetical scenarios during the interview. Think about how you would handle competing priorities or resolve client concerns. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your problem-solving abilities and how you maintain service levels under pressure.
