Pensions Consultant - Operational Solutions (Manager) in Croydon

Pensions Consultant – Operational Solutions (Manager)

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Isio is recruiting for a Pensions Consultant to join our Operational Solutions Team as a Manager, where we enable schemes to deliver the best outcomes for members. Working with some of the largest and most complex pensions schemes in the country, we support schemes to deliver their strategic goals by undertaking reviews of pension scheme data, benefit calculations, and processes and controls. We focus on delivering solutions and positive outcomes to our clients and their members.

As part of this role you’ll work in Isio’s Actuarial & Consulting team – over 400 pensions consultants and actuaries advising a diverse range of clients across the private, public and not‑for‑profit sectors. We advise on everything from helping trustees and sponsors to manage defined benefit plans, running large‑scale communication projects, and implementing alternative reward and pension provision. The range of work is vast and offers opportunities to gain new experiences and showcase your skills.

Role and Responsibilities

• Lead the day‑to‑day delivery of projects to a number of our pension clients, including some of the largest and most complex DB and DC pensions schemes in the UK.
• Work directly with pension providers, insurers and public service schemes.
• Design and deliver reviews of administration operations, service improvement plans and data management plans.
• Involved in GMP reconciliation and data cleansing work prior to GMP equalisation, or other data and benefit audit projects.
• Lead the day‑to‑day management of the people delivering these projects, acting as the first point of contact for clients.
• Review work carried out by junior members and work directly with clients.
• Train and mentor junior members.
• Develop relationships with current clients and potential targets to secure further work and add to revenue.

Key Skills & Experience

Key technical skills required include:

• In‑depth understanding of DB and DC pension schemes, their administration and regulatory requirements.
• Previous experience as a consultant or senior pensions administrator in a consultancy-based environment with significant client‑facing experience.
• Ability to review and interpret complex data and reports, ensuring accuracy and compliance.
• Expertise in technical aspects of pensions administration, including calculations, benefit audits and service improvement plans.
• Knowledge of UK pension regulations and compliance requirements.
• Ability to lead and manage multiple projects simultaneously, ensuring timely delivery and quality outcomes.

We are looking for individuals with excellent communication skills, a commercial outlook and an entrepreneurial mindset.

• Great communicator – able to explain complex problems simply.
• Enthusiastic and motivated—desire to solve problems and provide great service.
• Strong organisational skills.
• Team‑working experience, mentoring, and managing day‑to‑day operations.
• Curious mindset—awareness of industry challenges and strategic client challenges.

Demonstrated Commitment to our Core Purpose

• Power in Partnership: Build open and trusted relationships with clients and colleagues.
• Future Focus: Push the industry forward by solving problems in better ways.
• Strength in Difference: Embrace diverse perspectives to find better solutions.
• People First: Recognise pensions as a people business and the impact of our advice.

Where is the role?

We can offer a range of locations: Belfast, Birmingham, Bristol, Croydon, Edinburgh, Glasgow, Leeds, London, Manchester and Reading. The role is hybrid: 2–3 days in office, with occasional client site travel.

What we offer you

Isio is a people business committed to helping colleagues gain a wide variety of experience, significant development opportunities and progression through the business. Learn more about Isio and the benefits we offer here.

About Isio

Isio was born in 2020 from the sale of KPMG UK’s Pension Practice to a private equity firm. An industry‑leading challenger, we provide expertise spanning Pensions, Investment, Benefits and Wealth to give clients an integrated experience. We harness specialist experience, bold thinking and a desire to push boundaries to deliver greater financial confidence for everyone.

We are committed to fostering an inclusive, equitable and diverse workplace where colleagues feel they belong, regardless of background. We uphold the values of respect, fairness and inclusion in our actions and decisions.

We offer a flexible, hybrid approach to work to support a healthy work‑life balance. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates.

If you may require a reasonable adjustment at any stage of the recruitment process, please email