Business Analyst Digital Solutions in Croydon

We’re growing and want you to be a part of our journey. We are looking for experienced Business Analysts who can lead and run projects in a flexible and adaptive way to deliver the best results for the business. As a team, we are delivering across the business on small, medium, and large-scale projects. The roadmap consists of a range of different projects from customer‑facing systems, core internal systems to strategic decision analysis. The ambition is to transform the business and adapt the latest technology to effectively deliver the best outcomes for our clients and members.

To achieve this, our team focuses on close collaboration with stakeholders from the business, technology, and external suppliers to understand – and challenge – the core business requirements to ensure the best outcome for any project. The role will likely be visible to, and involve working with, all levels of the business – from Partners to frontline operational teams. Our roles are varied and extend beyond the fundamentals of the core BA – into guidance and helping the business in ownership of delivery. As a result, the team may often work with the business and product owners to challenge, highlight, and determine key decisions – and so are key to the success and final outcomes of a project.

Responsibilities

• Evaluating and documenting business processes.
• Eliciting and documenting requirements and user stories.
• Seeking creative ways to solve UX problems.
• Developing wireframes and prototypes to meet business needs.
• Writing specifications.
• Clearly communicating design and changes to business stakeholders, technical teams, and management.
• Engaging throughout the full SDLC.
• Conducting user acceptance testing.
• Building training materials.
• Acting as a liaison between stakeholders, users, and technical teams to ensure effective adoption of any new system or process.
• Identifying new opportunities for improvement.
• Analysing options to identify the best fit for the business need.
• Developing business cases.
• Organising and running meetings and presentations with stakeholders in all areas of the business to gather and share information.
• Staying up-to-date on the latest process and IT advancements to automate and modernise systems.
• Providing leadership, training, coaching and guidance to junior staff.

Key Skills And Experience Required

• Experience delivering projects of various size and types as a business analyst.
• Comfortable with managing stakeholders of all kinds to influence and determine acceptable solutions.
• Able to define clarity out of ambiguity – always seeking the underlying “why” – or rationale.
• Experience creating detailed reports and giving presentations.
• Competency in Microsoft applications including Visio, Word, Excel and Outlook.
• Excellent planning, organisational and time management skills.
• Experience in both Waterfall and Agile methodologies.

Location

The BA team operates across all 10 of Isio’s nationwide offices. The majority of the team are based in either Edinburgh, Birmingham or London, working hybrid 2–3 days per week in the office. While being based in one of these three offices would be beneficial, we are open to considering candidates in any of our office locations in a hybrid workstyle.

Demonstrated Commitment to our Core Purpose

• Power in Partnership: We work in partnership with our clients & each other – building open and trusted relationships. Working together allows us to deliver the best for our clients.
• Future Focus: We want to push our industry forward by solving problems in better ways that benefit both our clients & society.
• Strength in Difference: We work with diverse perspectives to find better solutions. Working with differences makes us stronger.
• People First: We recognise that pensions is a people business. People are the source of Isio’s expertise and it is people’s lives that we affect through our advice.

What We Offer You

Isio is a people business, and we’re committed to helping our great colleagues gain a wide variety of experience, significant development opportunities and progression through the business.

About Isio

Isio was ‘born’ in 2020 from the sale of KPMG UK’s Pension Practice to a private equity firm. An industry‑leading challenger, we provide diverse expertise spanning Pensions, Investment, Benefits and Wealth to give clients an integrated experience. Isio is built by challengers, innovators and forward‑thinkers, grounded around a vision which strives to deliver greater financial confidence for everyone. We empower and develop those who join us – valuing curious minds and giving people the freedom to outperform. Known and respected for our agility, we harness specialist experience, bold thinking and the desire to push the boundaries of what we can achieve for our clients, from small to blue‑chip, public to private.

At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact. We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work‑life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates.