At a Glance
- Tasks: Deliver a five-star client experience and manage office operations.
- Company: Join Isio Group, a dynamic workplace in London.
- Benefits: Gain valuable experience in a professional environment with a supportive team.
- Other info: Enjoy a vibrant office culture with opportunities for growth.
- Why this job: Be the face of our company and make a lasting impression on clients.
- Qualifications: Experience in front-of-house roles and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
The Client Experience Assistant is a core member of our front‑of‑house team, supporting the delivery of a seamless, high‑quality client and visitor experience in our London office.
This role requires wearing an Isio‑provided uniform and maintaining a polished, professional appearance at all times.
It is a 35‑hour week (Monday–Friday) within the 8:00 am to 6:00 pm operating window, with rotating shifts such as 8:00 am–4:00 pm, 9:30 am–5:30 pm, or 10:00 am–6:00 pm.
The in‑office position is based at our London premises on Noble Street, Barbican, EC2V 7EE.
Responsibilities
- Deliver a consistent five‑star meet‑and‑greet service for all clients and visitors.
- Act as the first point of contact for queries, ensuring efficient, solution‑focused support and timely follow‑up.
- Build strong relationships with key stakeholders across the business to enable a smooth and coordinated experience.
- Manage meeting room bookings, ensuring appropriate prioritisation for client meetings.
- Ensure all office procedures, standards and policies are followed and continuously maintained.
- Organise and maintain office supplies for colleagues and visitors, including stock checks and replenishment.
- Maintain oversight of office security, including monitoring access and reporting any concerns promptly.
- Support the day‑to‑day running of the office switchboard, event coordination and ad hoc operational tasks.
- Become the onsite Audio Visual "go‑to", providing basic IT/presentation support and engaging with IT where needed.
- Handle routine administrative tasks, including incoming and outgoing post, deliveries and general office duties.
Qualifications
- Experience in a corporate or professional services environment in a similar front‑of‑house or facilities role.
- Confidence managing and communicating with stakeholders at all levels.
- Previous experience of using video conferencing and meeting room technology.
- Strong interpersonal and communication skills, with a warm and professional manner.
- Excellent verbal and written communication.
- Proficiency with Microsoft Office and common workplace technology.
- Ability to maintain a polished, professional appearance in line with the required uniform and dress standards.
Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates.
If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us at
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StudySmarter Expert Advice🤫
We think this is how you could land Client Experience Assistant (Front of House)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Isio. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Isio before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Experience Assistant (Front of House)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Isio:Your cover letter is your chance to shine! Tell us why you want to work at Isio specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Isio!
How to prepare for a job interview at Isio
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
