At a Glance
- Tasks: Deliver a five-star client experience and manage office operations.
- Company: Join Isio Group, a dynamic workplace in the heart of London.
- Benefits: Enjoy a competitive salary, professional development, and a vibrant work environment.
- Other info: Flexible shifts and opportunities for growth in a supportive team.
- Why this job: Be the face of our company and make a lasting impression on clients.
- Qualifications: Experience in front-of-house roles and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
The Client Experience Assistant is a core member of our front‑of‑house team, supporting the delivery of a seamless, high‑quality client and visitor experience in our London office.
This role requires wearing an Isio‑provided uniform and maintaining a polished, professional appearance at all times.
It is a 35‑hour week (Monday–Friday) within the 8:00 am to 6:00 pm operating window, with rotating shifts such as 8:00 am–4:00 pm, 9:30 am–5:30 pm, or 10:00 am–6:00 pm.
The in‑office position is based at our London premises on Noble Street, Barbican, EC2V 7EE.
Responsibilities
- Deliver a consistent five‑star meet‑and‑greet service for all clients and visitors.
- Act as the first point of contact for queries, ensuring efficient, solution‑focused support and timely follow‑up.
- Build strong relationships with key stakeholders across the business to enable a smooth and coordinated experience.
- Manage meeting room bookings, ensuring appropriate prioritisation for client meetings.
- Ensure all office procedures, standards and policies are followed and continuously maintained.
- Organise and maintain office supplies for colleagues and visitors, including stock checks and replenishment.
- Maintain oversight of office security, including monitoring access and reporting any concerns promptly.
- Support the day‑to‑day running of the office switchboard, event coordination and ad hoc operational tasks.
- Become the onsite Audio Visual "go‑to", providing basic IT/presentation support and engaging with IT where needed.
- Handle routine administrative tasks, including incoming and outgoing post, deliveries and general office duties.
Qualifications
- Experience in a corporate or professional services environment in a similar front‑of‑house or facilities role.
- Confidence managing and communicating with stakeholders at all levels.
- Previous experience of using video conferencing and meeting room technology.
- Strong interpersonal and communication skills, with a warm and professional manner.
- Excellent verbal and written communication.
- Proficiency with Microsoft Office and common workplace technology.
- Ability to maintain a polished, professional appearance in line with the required uniform and dress standards.
Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates.
If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us at hrrecruitment@ISIO. com.
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