At a Glance
- Tasks: Deliver exceptional service to pension scheme clients and manage member inquiries.
- Company: Isio is a thriving Pensions Administration business with a focus on member satisfaction.
- Benefits: Enjoy competitive salary, bonuses, study support, and flexible working options.
- Other info: Hybrid workstyle available; part-time hours can be considered.
- Why this job: Join a supportive team and develop your career in a dynamic environment.
- Qualifications: Experience in pension administration and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Experienced Pensions Administrator
Isio’s Pensions Administration business continues to thrive, growing year on year. To support our ambitious growth plans we are looking for experienced and member focused Pension Administrators.
Location & Workstyle
We currently have one open vacancy which can be based in Croydon, Birmingham, Bristol or Belfast city centre office with a hybrid workstyle.
Responsibilities
- Understanding and ensuring scheme activities are processed in line with the scheme rules, taking responsibility for all work to ensure delivery is of a high standard and is in accordance with client Service Level Agreements (SLAs).
- Providing excellent service to our pension scheme members, through accurate, timely and empathetic contact, via phone and email.
- Using a variety of tools and systems to record actions and manage assigned cases through to conclusion, providing regular updates.
- Calculating member benefits.
- Escalating any errors, omissions and complaints in a timely manner to ensure they can be handled in accordance with agreed procedures and within appropriate timescales.
Qualifications
- Previous experience as a pension administrator with experience and knowledge of delivering administration services to Defined Benefit pension schemes.
- Excellent member service focus with the ability to deal with a variety of people, building relationships and managing expectations.
- Good communication skills, and the ability to communicate with clients, members and colleagues in a positive way.
- Excellent organisational skills with the ability to manage multiple tasks simultaneously to achieve SLAs.
- Strong general IT skills, comfortable with MS Office and other system functionality.
Benefits
- A competitive salary and market leading bonus scheme with stretch targets for high performance.
- Study support to help you achieve professional qualifications, with salary increases for exam passes.
Equal Opportunities Statement
We can offer a hybrid, flexible approach to work, supporting a work‑life balance that works for you. Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates.
Reasonable Adjustments
If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us at hrrecruitment@ISIO.com
Pensions Administrator in Bristol employer: Isio
Isio is an exceptional employer, offering a dynamic work environment in Edinburgh where Senior Defined Benefit Pensions Administrators can thrive. With a competitive salary and market-leading bonus scheme, employees benefit from a strong focus on professional development and a supportive culture that encourages mentorship and collaboration among team members.
StudySmarter Expert Advice🤫
We think this is how you could land Pensions Administrator in Bristol
✨Tip Number 1
Familiarise yourself with the specific requirements of Defined Benefit pension schemes. Understanding the nuances of these schemes will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your communication skills, especially in handling member queries. Practising empathetic responses and clear explanations can set you apart during the interview process.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects simultaneously. This will highlight your ability to meet SLAs effectively.
✨Tip Number 4
Research Isio’s values and culture to align your answers with their focus on inclusivity and support. Demonstrating that you share these values can make a strong impression during your application.
We think you need these skills to ace Pensions Administrator in Bristol
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Pensions Administrator. Familiarise yourself with Defined Benefit pension schemes and the specific tasks mentioned in the job description.
Tailor Your CV:Customise your CV to highlight relevant experience in pension administration. Emphasise your member service focus, communication skills, and organisational abilities, as these are key attributes for this role.
Craft a Strong Cover Letter:Write a compelling cover letter that showcases your passion for the role and how your previous experience aligns with Isio's values. Mention your ability to build relationships and manage expectations effectively.
Highlight IT Skills:Since strong general IT skills are required, ensure you mention your proficiency with MS Office and any other relevant systems. Provide examples of how you've used technology to enhance your work in previous roles.
How to prepare for a job interview at Isio
✨Know Your Pensions
Brush up on your knowledge of Defined Benefit pension schemes. Be prepared to discuss specific examples from your previous experience and how you ensured compliance with scheme rules.
✨Showcase Your Member Service Skills
Prepare to demonstrate your ability to provide excellent service to pension scheme members. Think of scenarios where you successfully managed member expectations and resolved issues empathetically.
✨Highlight Your Organisational Skills
Be ready to talk about how you manage multiple tasks and prioritise effectively. Use examples that illustrate your ability to meet SLAs while maintaining high-quality work.
✨Communicate Clearly
Practice clear and positive communication. During the interview, ensure you articulate your thoughts well, as good communication skills are essential for this role.
