At a Glance
- Tasks: Ensure quality and compliance in pension administration while collaborating with diverse teams.
- Company: Join Isio Group, a forward-thinking employer committed to quality and inclusivity.
- Benefits: Competitive salary, bonuses, study support, and career development opportunities.
- Other info: Enjoy a hybrid workstyle and be part of a supportive team culture.
- Why this job: Make a real impact by improving pension processes and driving positive change.
- Qualifications: Experience in pensions administration and strong analytical skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking a detail-driven, technically strong Quality Assurance Analyst to help shape and protect the quality of defined benefit pension administration. This is a high-impact role where you will help ensure accuracy, consistency, and regulatory compliance of defined benefit pensions administration activity across Isio. The role provides independent, risk-based assurance over day-to-day administration, new and evolving processes, scheme onboarding, and higher-risk or complex work. Working closely with pensions administration teams, technical specialists, and internal stakeholders, the Quality Assurance Analyst will provide insight, constructive challenge, and practical recommendations to support high-quality, sustainable outcomes. A core expectation of the role is strong collaboration and communication, positioning quality assurance as a supportive, value-adding function rather than a policing activity. If you enjoy analysing complex work, spotting patterns others miss, and influencing positive change – this role is for you. This role can be based in our Croydon, Reading, Manchester, Birmingham or Belfast city centre office with a hybrid workstyle.
What does the role entail?
- Delivering risk-based quality assurance across pensions administration activity to ensure regulatory compliance and high service standards.
- Reviewing data, calculations, processes, and controls to identify issues and improvements.
- Supporting QA on new schemes, process changes, complex cases, and remediation work.
- Providing assurance over higher-risk areas and key business activities.
- Contributing to data quality and assurance activity linked to legislative change, including the Pensions Dashboard Programme.
- Working closely with administration, technical and data teams to embed best practice.
- Analysing findings, reporting trends and root causes, and making clear, actionable recommendations.
- Communicating findings in a constructive, supportive way that helps foster a positive, learning-led quality culture that drives improvement.
Essential Qualifications
- Proven experience in pensions administration, with a strong technical knowledge of Defined Benefit (DB) pension schemes, including benefit structures, scheme rules and administration processes.
- Experience in a quality assurance, audit, or oversight role within pensions.
- Strong communication skills, with the ability to explain QA findings clearly and constructively, tailor messages for technical and non-technical audiences, and build effective working relationships with colleagues to support quality improvement.
- Excellent analytical and problem-solving skills, with attention to detail and the ability to identify root causes, patterns, and systemic issues rather than isolated errors.
- A collaborative, proportionate approach to quality assurance, with the ability to balance challenge and support and contribute positively to a quality-focused culture.
Desirable Qualifications
- Awareness of the Pensions Dashboard Programme, including data quality and governance considerations.
- Experience supporting process change initiatives, such as the implementation of new administration processes, onboarding of pension schemes, or embedding revised controls or best practice.
- Experience working on large-scale data projects or system changes.
- Relevant professional qualifications or progress toward them, such as PMI (Pensions Management Institute) certificates or equivalent.
Benefits
- A competitive salary and market-leading bonus scheme.
- Study support for you to work towards the completion of the Pensions Management Institute (PMI) Certificate in Pension Calculations (CPC) qualification.
- Salary increases for PMI exam passes.
- Development and training opportunities to support your career ambitions throughout your time with us.
- A dedicated, friendly, and supportive team who will help you to deliver your best work.
Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us hrrecruitment@ISIO.com.
Pensions QA Analyst: Quality Assurance & Compliance in Birmingham employer: Isio
Isio Group is an exceptional employer that prioritises employee growth and development, offering a competitive salary alongside a market-leading bonus scheme. With a collaborative work culture and a focus on quality assurance, employees are supported in their career ambitions through training opportunities, including study support for professional qualifications. The hybrid workstyle available in vibrant city centre locations like Croydon, Reading, Manchester, Birmingham, and Belfast further enhances the work-life balance, making Isio a rewarding place to build a meaningful career in pensions administration.
StudySmarter Expert Advice🤫
We think this is how you could land Pensions QA Analyst: Quality Assurance & Compliance in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current employees at Isio on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the QA Analyst role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge of Defined Benefit pension schemes. Be ready to discuss specific examples from your past experience where you've ensured compliance and quality assurance. Show us how you can spot patterns and make recommendations!
✨Tip Number 3
Practice your communication skills! Since this role involves working closely with various teams, being able to explain complex QA findings in a clear and constructive way is key. Try role-playing with a friend or mentor to get comfortable with articulating your thoughts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're genuinely interested in joining our team at Isio. Good luck!
We think you need these skills to ace Pensions QA Analyst: Quality Assurance & Compliance in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in pensions administration and quality assurance. Use keywords from the job description to show that you’re a perfect fit for the role.
Show Off Your Analytical Skills:In your application, give examples of how you've identified issues and made improvements in past roles. We want to see your problem-solving skills in action!
Communicate Clearly:When writing your cover letter, focus on how you can communicate findings constructively. This is key for fostering a positive quality culture, so share any relevant experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Isio
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of Defined Benefit pension schemes. Understand the benefit structures, scheme rules, and administration processes. This will not only help you answer technical questions but also show your passion for the role.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've identified root causes or patterns in data. Think about how you’ve contributed to quality assurance in previous roles and be ready to share those insights during the interview.
✨Communicate Clearly and Constructively
Practice explaining complex QA findings in a way that’s easy to understand. Tailor your communication style to suit both technical and non-technical audiences. This will demonstrate your ability to foster collaboration and support a positive quality culture.
✨Emphasise Collaboration and Support
Be prepared to discuss how you’ve worked with various teams to implement process changes or improvements. Highlight your collaborative approach and how you balance challenge with support to drive quality outcomes.
