2027 Industrial Placement - Pensions Administration - Birmingham

Starting your career is about more than finding a job. It's about finding a place where you can learn, grow and make an impact. At Isio, you'll work on meaningful projects, gain professional qualifications, receive structured development support and learn from experienced colleagues who are invested in your success. We're proud to have been recognised as one of the UK's leading employers for graduates and apprentices, reflecting our commitment to providing an outstanding Early Careers experience.

Pension schemes are part of the backbone of the UK savings industry – relied on by millions of people to provide a reliable and secure income in retirement. Isio’s third-party pensions administration team is founded on excellence. We support our clients in providing the best possible experience for their employees and pension scheme members. We use powerful proprietary technology and our experienced teams to manage the operation of pension schemes effectively.

Pensions Administration is a key growth area for Isio and this Industrial Placement programme offers the opportunity to get more insight and build valuable experience of both technical pensions knowledge and effective workplace skills. From day one you will be part of our support team that provides a first-class customer service to pension scheme members. You will be involved in providing the administration services to a portfolio of pension scheme clients that range in size. You will be trained how to manage all day-to-day activities across your allocated client portfolio as well as helping to deliver reports and ad-hoc projects. Success in the placement may well lead to an offer to start a career in Pensions Administration after you complete university without needing to apply.

What does the role entail?

• Data Management & Benefit Administration
  • Maintain accurate member records through cloud-based administration systems
  • Execute member lifecycle processes (transfers, retirements, etc) in compliance with regulatory guidelines
  • Perform benefit calculations and validate data integrity under senior supervision
• Member Engagement & Support
  • Deliver timely responses to member enquiries via email, phone and post in line with service level agreements
  • Provide clear, jargon-free guidance on pension benefits while demonstrating empathy
• Team Collaboration & Innovation
  • Manage caseloads effectively to meet team processing targets
  • Engage in knowledge-sharing sessions with colleagues and mentors
• Professional Development
  • Complete mandatory training programmes within specified deadlines
  • Apply technical knowledge practically through supervised casework
  • Pursue self-directed learning to understand end-to-end pension administration

What we’re looking for:

• Good levels of numeracy and literacy
• Clear and consistent written and spoken communication skills
• The ability to organise information, priorities and deadlines
• The ability to work with numerical and financial information
• An interest in pensions, business and solving problems
• The ability to build effective working relationships
• Confidence in Microsoft Office
• A willingness to learn, ask questions and use feedback
• The ability to work collaboratively with colleagues and clients, valuing different perspectives
• Communicate clearly and listen to other people’s views
• Consistent care taken over quality, accuracy and follow-through
• Those that can respond constructively when priorities change
• Those that stay curious and look for better ways to solve problems
• Consistently show respect, fairness and integrity

We will assess these behaviours in a structured and consistent way during the recruitment process. Previous pensions experience is not required.

Training and development:

You will receive structured learning, practical experience and support from your team. You will develop technical, business and professional skills through on-the-job learning, formal training and hands-on client work.

Length of programme:

This placement starts on Monday 28 June 2027 and will continue for 13 months until Friday 28 July 2028.

Location and working pattern:

This role is based in our Birmingham office. Expected office attendance, including the first few months is four days per week minimum in office and then two/three days a week in the office moving forwards. The working pattern will reflect client, team and learning needs. Reasonable adjustments will be considered where appropriate.

Entry requirements:

• You must be currently in your penultimate year of full-time university study – looking for an industrial placement before returning to university in September 2028 looking to complete university by September 2029
• You need to be available for full time work from Monday 28 June 2027 - Friday 28 July 2028 and be returning to university for your final year of full-time study in September 2028.
• We welcome applications from people studying any subject
• We are not able to provide visa sponsorship for this position and therefore you will need to be able to work in the UK without the need for visa sponsorship now or in the future.

Recruitment process:

The recruitment process will include completing an online application form where we will establish your eligibility for this role, an invitation to complete a ‘Skills that Build’ assessment and numerical reasoning online assessment, online motivation and competency questions requiring video and/or written responses, a further review of your application assessing your potential to be successful in this role, and an interview, in-person, with Managers in this role in the office you have applied to be based in. We will explain what to expect before each stage. The process will assess your motivation, numerical and problem-solving skills, communication, teamwork and approach to learning. It will not assume previous pensions knowledge.

What’s next?

Click ‘Apply’ and follow the simple online application process.

Accessibility:

It’s our vision to foster a diverse, inclusive and equitable environment, which recognises individuals for their unique contribution, celebrates their differences without judgement and is committed to driving measurable change. Isio promises to make the recruitment process as accessible as possible, giving all candidates the opportunity to shine. We will reduce or remove barriers where possible and provide additional support where appropriate.

What reasonable adjustments can we offer?

Adjustments are made on a case-by-case basis, but can include extra time to complete assessments and receiving content in accessible formats. If you think you may require a reasonable adjustment to be made at any stage of the recruitment process, please email: hrearlycareers@isio.com.