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- Tasks: Join our Pensions Administration Trainee Academy and learn essential skills for a career in pensions.
- Company: Isio, a supportive and innovative company based in Belfast.
- Benefits: Structured training, hands-on experience, and a pathway to a permanent role.
- Other info: Full-time role starting September 2026, with flexible work options.
- Why this job: Kickstart your career in pensions with a dynamic team and real impact.
- Qualifications: GCSEs in Maths and English, eagerness to learn, and a positive attitude.
The predicted salary is between 20000 - 25000 £ per year.
Register your interest in joining Isio’s Pensions Administration Trainee Academy, based in our Belfast office, starting in September 2026. Our Academy is designed to support you as you begin your career in pensions, combining structured training, hands-on experience and ongoing support. By registering your interest, you’ll be the first to know when applications go live, giving you the opportunity to apply as soon as the role opens.
As a Pensions Administrator in Isio’s Pensions Administration Training Academy, you will take part in a structured development programme designed to build the skills and knowledge needed for a successful career in pensions administration. The programme combines classroom learning, hands-on experience, and mentoring, with the aim of progressing into one of Isio’s pensions administration teams on successful completion.
During the programme, you will work within a supportive team environment to process pension scheme transactions, respond to member queries, and maintain accurate records, while developing a strong understanding of UK pensions regulations, data management, and customer service. This role is ideal for someone looking to start a career in pensions, who enjoys problem-solving, working as part of a team, and delivering a high-quality service to customers. We are looking for empathetic, motivated, and reliable individuals who take pride in providing a first-class customer experience. You will be organised, disciplined, and committed to doing the right thing for pension scheme members.
Ideal candidates will:
- Have a positive, can-do attitude
- Be customer-focused and caring in their approach
- Be curious and eager to learn
- Be collaborative within a team
- Be dynamic where continuous improvement is encouraged
If you are enthusiastic about learning, keen to develop new skills, and motivated by making a positive difference for others, this role offers a strong foundation for a long-term career in pensions. The start date for our Academy will be Wednesday 23rd September 2026, and you will be based in our Belfast City Centre office. Office attendance will be a minimum of 4 set days a week (Monday, Tuesday, Thursday & Friday) allowing you flexibility to work from home on a Wednesday. This is a full-time permanent opportunity.
What does the role entail?
- Completion of structured training modules and assessments, fully supported by an experienced training team
- Demonstrate understanding of training through practical application, show understanding of end-to-end processes.
- Processing member lifecycle events (e.g. transfers, retirements, and deaths), using pensions administration software to manage workflows and calculations
- Calculate members’ pension benefits
- Respond to member queries via email, phone, or post, within set timeframes
- Provide clear, jargon-free information and support to help members understand their pension
- Ensure adherence to internal processes, controls, data protection policies and regulatory requirements.
- Work as part of a team to process cases within set timescales.
- Participate actively in team meetings, contributing ideas and fresh perspective
What we’re looking for:
- We don’t expect you to have pensions experience — we’re looking for the right attitude, eagerness to learn and your potential to succeed.
- Maths and English – GCSEs (or equivalent) in Maths and English at Grade C / 4 or above
- Great attention to detail – enjoys working carefully, following steps, and taking pride in getting things right
- Confident with IT – comfortable using computers and everyday tools like Word, Excel, email and other online systems
- Customer-focused – friendly, approachable, and happy helping people
- Strong communication skills – able to speak and write clearly, listen well, and explain things in a simple way
- Team-player – enjoy working with others and feel positive about feedback and learning from it
- Trustworthy – understand the importance of keeping personal information private
- Willingness to learn – a positive attitude, curiosity, and openness to trying new tasks and developing new skills
Register your Interest - September 2026 Pensions Administrator Training Academy in Belfast employer: Isio
Contact Detail:
Isio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Register your Interest - September 2026 Pensions Administrator Training Academy in Belfast
✨Tip Number 1
Get your networking game on! Connect with current employees at Isio or join relevant groups on LinkedIn. This way, you can learn more about the company culture and even get insider tips on the application process.
✨Tip Number 2
Prepare for interviews by practising common questions related to pensions administration. Think about how your skills align with the role and be ready to share examples of your problem-solving abilities and teamwork.
✨Tip Number 3
Show your enthusiasm! When you register your interest, make sure to express why you’re excited about the Pensions Administrator Training Academy. A genuine passion can really set you apart from other candidates.
✨Tip Number 4
Keep an eye on our website for updates! By registering your interest, you’ll be the first to know when applications open, so you can jump in and apply as soon as possible. Don’t miss out!
We think you need these skills to ace Register your Interest - September 2026 Pensions Administrator Training Academy in Belfast
Some tips for your application 🫡
Get to Know Us: Before you dive into your application, take a moment to explore our website and learn about Isio. Understanding our values and what we do will help you tailor your application to show how you fit in with our team.
Show Your Enthusiasm: When writing your application, let your passion for learning and helping others shine through. We love candidates who are eager to grow and make a positive impact, so don’t hold back on sharing your motivation!
Be Clear and Concise: Make sure your application is easy to read and straight to the point. Use clear language and avoid jargon. We appreciate candidates who can communicate effectively, so show us your strong communication skills right from the start.
Highlight Your Team Spirit: Since this role involves working closely with others, emphasise your teamwork skills in your application. Share examples of how you've collaborated in the past and how you can contribute to a supportive team environment at Isio.
How to prepare for a job interview at Isio
✨Know Your Pensions Basics
Before the interview, brush up on the fundamentals of pensions administration. Familiarise yourself with key terms and concepts, as well as UK pensions regulations. This will show your eagerness to learn and your commitment to the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled queries or resolved issues, as this role is all about delivering a first-class experience to pension scheme members.
✨Demonstrate Team Spirit
Think of instances where you worked collaboratively in a team. Be ready to discuss how you contributed to group success and how you handle feedback. Isio values teamwork, so showing that you can thrive in a supportive environment is key.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the training programme, team dynamics, or opportunities for growth. It shows your genuine interest in the role and helps you assess if it's the right fit for you.