At a Glance
- Tasks: Join our training academy to learn and excel in pensions administration.
- Company: Isio, a supportive and innovative company in the pensions sector.
- Benefits: Competitive salary, bonuses, study support, and career development opportunities.
- Other info: Dynamic team environment with a focus on continuous improvement and personal growth.
- Why this job: Kickstart your career in pensions while making a positive impact on people's lives.
- Qualifications: GCSEs in Maths and English, strong communication skills, and a willingness to learn.
The predicted salary is between 25000 - 30000 £ per year.
As a Pensions Administrator in Isio’s Pensions Administration Training Academy, you will take part in a structured development programme designed to build the skills and knowledge needed for a successful career in pensions administration. The programme combines classroom learning, hands-on experience, and mentoring, with the aim of progressing into one of Isio’s pensions administration teams on successful completion.
During the programme, you will work within a supportive team environment to process pension scheme transactions, respond to member queries, and maintain accurate records, while developing a strong understanding of UK pensions regulations, data management, and customer service. This role is ideal for someone looking to start a career in pensions, who enjoys problem-solving, working as part of a team, and delivering a high-quality service to customers. We are looking for empathetic, motivated, and reliable individuals who take pride in providing a first-class customer experience. You will be organised, disciplined, and committed to doing the right thing for pension scheme members.
Ideal candidates will:
- have a positive, can-do attitude
- be customer-focused and caring in their approach
- be naturally curious and eager to learn
- enjoy working collaboratively within a team
- thrive in a dynamic environment where continuous improvement is encouraged
If you are enthusiastic about learning, keen to develop new skills, and motivated by making a positive difference for others, this role offers a strong foundation for a long-term career in pensions. The start date for our Academy will be Wednesday 23rd September 2026, and you will be based in our Belfast City Centre office. Office attendance will be a minimum of 4 set days a week (Monday, Tuesday, Thursday & Friday) allowing you flexibility to work from home on a Wednesday. Please note the closing date for this vacancy is 14th June.
What does the role entail?
- Completion of structured training modules and assessments, fully supported by an experienced training team
- Demonstrate understanding of training through practical application, show understanding of end-to-end processes
- Processing member lifecycle events (e.g. transfers, retirements, and deaths), using pensions administration software to manage workflows and calculations
- Calculate members pension benefits
- Respond to member queries via email, phone, or post, within set timeframes
- Provide clear, jargon-free information and support to help members understand their pension
- Ensure adherence to internal processes, controls, data protection policies and regulatory requirements
- Work as part of a team to process cases within set timescales
- Participate actively in team meetings, contributing ideas and fresh perspective
What we’re looking for
We don’t expect you to have pensions experience — we’re looking for the right attitude, eagerness to learn and your potential to succeed.
- Maths and English – GCSEs (or equivalent) in Maths and English at Grade C / 4 or above
- Great attention to detail – enjoys working carefully, following steps, and taking pride in getting things right
- Confident with IT – comfortable using computers and everyday tools like Word, Excel, email and other online systems
- Customer-focused – friendly, approachable, and happy helping people
- Strong communication skills – able to speak and write clearly, listen well, and explain things in a simple way
- Team-player – enjoy working with others and feel positive about feedback and learning from it
- Trustworthy – understand the importance of keeping personal information private
- Willingness to learn – a positive attitude, curiosity, and openness to trying new tasks and developing new skills
What you can expect in return
- A competitive salary and market leading bonus scheme
- Study support for you to work towards the completion of the Pensions Management Institute (PMI) Certificate in Pension Calculations (CPC) qualification
- Salary increases for PMI exam passes
- Development and training opportunities to support your career ambitions throughout your time with us
- A dedicated, friendly, and supportive team who will help you to deliver your best work
If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us.
Pension Administrator – Training Academy in Belfast employer: Isio
Isio is an exceptional employer, offering a structured development programme for aspiring Pension Administrators in the heart of Belfast City Centre. With a strong focus on employee growth, you will benefit from hands-on experience, mentoring, and study support towards professional qualifications, all within a supportive team environment that values collaboration and continuous improvement. Join us to kickstart your career in pensions while enjoying a competitive salary, market-leading bonuses, and a culture that prioritises a first-class customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Pension Administrator – Training Academy in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Isio and their values. This will help you connect your skills and experiences to what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try out some common interview questions related to pensions administration. Think about how your problem-solving skills and customer service experience can shine through in your answers.
✨Tip Number 3
Show your enthusiasm! During the interview, let your passion for learning and helping others come through. Talk about how you’re eager to develop new skills and contribute positively to the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re professional and keen on the role.
We think you need these skills to ace Pension Administrator – Training Academy in Belfast
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for learning and helping others shine through. We want to see that you're excited about starting a career in pensions and eager to develop new skills.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any relevant coursework or experiences that demonstrate your attention to detail and customer-focused approach.
Be Clear and Concise:Keep your writing straightforward and jargon-free. We appreciate clear communication, so make sure your application is easy to read and gets straight to the point about why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in our Training Academy.
How to prepare for a job interview at Isio
✨Know Your Pensions Basics
Before the interview, brush up on the fundamentals of UK pensions regulations. Familiarise yourself with key terms and processes, as this will show your eagerness to learn and your commitment to the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled queries or resolved issues, as this aligns perfectly with the role's focus on delivering a first-class customer experience.
✨Demonstrate Team Spirit
Think of instances where you worked collaboratively in a team. Be ready to discuss how you contributed to group success and how you value feedback, as teamwork is crucial in this role.
✨Ask Thoughtful Questions
Prepare some insightful questions about the training programme and the team environment. This shows your genuine interest in the position and helps you understand how you can thrive within their dynamic setting.
