At a Glance
- Tasks: Join our team to manage pension schemes and provide top-notch customer service.
- Company: Isio, a forward-thinking pensions administration company with a collaborative culture.
- Benefits: Competitive salary, training opportunities, and a chance to secure a graduate role.
- Other info: Dynamic work environment with excellent career growth potential.
- Why this job: Gain valuable experience in pensions while making a real difference for clients.
- Qualifications: GCSEs in Maths and English, IT proficiency, and strong communication skills.
The predicted salary is between 24000 - 36000 € per year.
Length of programme: 13 months: 29 June 2026 – 31 July 2027 (fixed programme dates)
Location: Manchester
Entry Requirements:
- You will be in full time university study and be on track to graduate in 2028
- Available for full time work from 29 June 2026 – 31 July 2027 (fixed programme dates)
- We are not able to provide visa sponsorship for this position and therefore you will need to be able to work in the UK without the need for visa sponsorship now or in the future.
Working in Pensions Administration at Isio:
Pension schemes are part of the backbone of the UK savings industry – relied on by millions of people to provide a reliable and secure income in retirement. Isio’s third-party pensions administration team is founded on excellence. We support our clients in providing the best possible experience for their employees and pension scheme members. We use powerful proprietary technology and our experienced teams to manage the operation of pension schemes effectively. Pensions Administration is a key growth area for Isio and this Industrial Placement programme offers the opportunity to get more insight and build valuable experience of both technical pensions knowledge and effective workplace skills.
From day one you will be part of our support team that provides a first-class customer service to pension scheme members. You will be involved in providing the administration services to a portfolio of pension scheme clients that range in size. You will be trained how to manage all day-to-day activities across your allocated client portfolio as well as helping to deliver reports and ad-hoc projects. Success in the placement may well lead to an offer to start a career in Pensions Administration after you complete university without needing to apply.
What will the role entail?
- Data Management & Benefit Administration: Maintain accurate member records through cloud-based administration systems; Execute member lifecycle processes (transfers, retirements, etc) in compliance with regulatory guidelines; Perform benefit calculations and validate data integrity under senior supervision.
- Member Engagement & Support: Deliver timely responses to member enquiries via email, phone and post in line with service level agreements; Provide clear, jargon-free guidance on pension benefits while demonstrating empathy.
- Team Collaboration & Innovation: Manage caseloads effectively to meet team processing targets; Engage in knowledge-sharing sessions with colleagues and mentors.
- Professional Development: Complete mandatory training programmes within specified deadlines; Apply technical knowledge practically through supervised casework; Pursue self-directed learning to understand end-to-end pension administration processes.
What we’re looking for:
Essential:
- Numeracy & Literacy: GCSEs (or equivalent) in Maths and English (Grade C / 4 or above)
- IT Proficiency: Confidence in Microsoft Office (e.g. Excel, Word, Outlook)
- Customer Service Enthusiasm: strong interpersonal skills with a passion for helping others
- Communication: strong spoken and written communication skills with the ability to actively listen to others
- Team Player: Collaborative mindset, willing to support colleagues and learn from feedback
- Attention to Detail: Ability to follow processes meticulously and identify improvements
- Adaptability: Eagerness to learn new systems and adapt to changing priorities
Desirable:
- Prior customer service experience in a fast-paced, target driven environment (any sector)
- Familiarity / experience of working in an office environment
What you can expect in return:
- A competitive salary
- Development and training opportunities to support your career ambitions throughout your time with us
- A friendly, and supportive team who will help you to deliver your best work
- Excel and secure a direct offer for Isio’s 2028 Graduate Programme!
About Isio:
Isio was ‘born’ in 2020 from the sale of KPMG UK’s Pension Practice to a private equity firm. An industry-leading challenger, we provide diverse expertise spanning Pensions, Investment, Benefits and Wealth to give clients an integrated experience. Isio is built by challengers, innovators and forward-thinkers, grounded around a vision which strives to deliver greater financial confidence for everyone. We empower and develop those who join us – valuing curious minds and giving people the freedom to outperform. Known and respected for our agility, we harness specialist experience, bold thinking and the desire to push the boundaries of what we can achieve for our clients, from small to blue chip, public to private.
At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact. We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates.
If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please email hrearlycareers@isio.com
What’s next? Click on ‘apply’ below and follow the simple application process online.
2026 Pensions Administration Industrial Placeme... Early Careers · Manchester · employer: Isio
Isio is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee development and career growth. As part of the Pensions Administration team in Manchester, you will gain invaluable experience while working with a friendly team dedicated to delivering first-class customer service. With a competitive salary and opportunities for further training, Isio empowers you to excel and potentially secure a place in their 2028 Graduate Programme.
StudySmarter Expert Advice🤫
We think this is how you could land 2026 Pensions Administration Industrial Placeme... Early Careers · Manchester ·
✨Tip Number 1
Network like a pro! Reach out to current employees at Isio on LinkedIn or through your university connections. A friendly chat can give you insider info and might just put your name on the hiring manager's radar.
✨Tip Number 2
Prepare for the interview by practising common questions related to pensions administration. Think about how your skills match what Isio is looking for, and don’t forget to showcase your customer service enthusiasm!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Microsoft Office, especially Excel, as it’s crucial for data management in this role. Maybe even bring up a project where you used these skills during your interview.
✨Tip Number 4
Don’t just apply; engage! After submitting your application through our website, follow up with a polite email expressing your excitement about the opportunity. It shows initiative and keeps you on their radar!
We think you need these skills to ace 2026 Pensions Administration Industrial Placeme... Early Careers · Manchester ·
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Pensions Administration role. Highlight any relevant experience or skills that match what we're looking for, like customer service enthusiasm and attention to detail.
Show Off Your Skills:Don’t forget to mention your IT proficiency, especially with Microsoft Office. If you've got any experience in data management or customer support, make it shine in your application!
Be Clear and Concise:When writing your application, keep it straightforward and jargon-free. We want to see your communication skills in action, so make sure your points are easy to understand and to the point.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity with Isio!
