At a Glance
- Tasks: Join our Pensions Administration Trainee Academy and learn essential skills for a successful career.
- Company: Isios, a supportive and innovative company based in Belfast.
- Benefits: Structured training, hands-on experience, and a pathway to a permanent role.
- Other info: Full-time role starting September 2026, with flexible work options.
- Why this job: Kickstart your career in pensions with a dynamic team and real impact.
- Qualifications: No prior experience needed; just a positive attitude and eagerness to learn.
The predicted salary is between 20000 - 25000 € per year.
Register your interest in joining Isios Pensions Administration Trainee Academy, based in our Belfast office, starting in September 2026. Our Academy is designed to support you as you begin your career in pensions, combining structured training, hands-on experience and ongoing support. By registering your interest, you'll be the first to know when applications go live, giving you the opportunity to apply as soon as the role opens.
As a Pensions Administrator in Isios Pensions Administration Training Academy, you will take part in a structured development programme designed to build the skills and knowledge needed for a successful career in pensions administration. The programme combines classroom learning, hands-on experience, and mentoring, with the aim of progressing into one of Isios pensions administration teams on successful completion.
During the programme, you will work within a supportive team environment to process pension scheme transactions, respond to member queries, and maintain accurate records, while developing a strong understanding of UK pensions regulations, data management, and customer service. This role is ideal for someone looking to start a career in pensions, who enjoys problem-solving, working as part of a team, and delivering a high-quality service to customers. We are looking for empathetic, motivated, and reliable individuals who take pride in providing a first-class customer experience. You will be organised, disciplined, and committed to doing the right thing for pension scheme members.
Ideal candidates will:
- have a positive, can-do attitude
- be customer-focused and caring in their approach
- be naturally curious and eager to learn
- enjoy working collaboratively within a team
- thrive in a dynamic environment where continuous improvement is encouraged
If you are enthusiastic about learning, keen to develop new skills, and motivated by making a positive difference for others, this role offers a strong foundation for a long-term career in pensions. The start date for our Academy will be Wednesday 23rd September 2026, and you will be based in our Belfast City Centre office. Office attendance will be a minimum of 4 set days a week (Monday, Tuesday, Thursday & Friday) allowing you flexibility to work from home on a Wednesday. This is a full-time permanent role.
What does the role entail?
- Completion of structured training modules and assessments, fully supported by an experienced training team
- Demonstrate understanding of training through practical application, show understanding of end-to-end processes.
- Processing member lifecycle events (e.g. transfers, retirements, and deaths), using pensions administration software to manage workflows and calculations
- Calculate members pension benefits
- Respond to member queries via email, phone, or post, within set timeframes
- Provide clear, jargon-free information and support to help members understand their pension
- Ensure adherence to internal processes, controls, data protection policies and regulatory requirements.
- Work as part of a team to process cases within set timescales.
- Participate actively in team meetings, contributing ideas and fresh perspective
What we're looking for
- We don't expect you to have pensions experience; we're looking for the right attitude, eagerness to learn and your potential to succeed.
- Maths and English GCSEs (or equivalent) in Maths and English at Grade C / 4 or above
- Great attention to detail; enjoys working carefully, following steps, and taking pride in getting things right
- Confident with IT; comfortable using computers and everyday tools like Word, Excel, email and other online systems
- Customer-focused; friendly, approachable, and happy helping people
- Strong communication skills; able to speak and write clearly, listen well, and explain things in a simple way
- Team-player; enjoy working with others and feel positive about feedback and learning from it
- Trustworthy; understand the importance of keeping personal information private
- Willingness to learn; a positive attitude, curiosity, and openness to trying new tasks and developing new skills
Register your Interest - September 2026 Pensions Training Academy JBLE1_NI in Belfast employer: Isio Group Limited
Isios is an exceptional employer, offering a unique opportunity to kickstart your career in pensions through our Pensions Administration Trainee Academy in Belfast. With a strong focus on structured training, hands-on experience, and ongoing support, we foster a collaborative work culture that encourages personal growth and development. Our commitment to providing a first-class customer experience, combined with the flexibility of a hybrid working model, makes Isios a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Register your Interest - September 2026 Pensions Training Academy JBLE1_NI in Belfast
✨Tip Number 1
Get your networking game on! Connect with people in the pensions industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream role.
✨Tip Number 2
Practice makes perfect! Before the big day, do some mock interviews with friends or family. This will help you feel more confident and ready to showcase your skills and enthusiasm for the Pensions Administrator role.
✨Tip Number 3
Stay updated! Keep an eye on our website for when applications go live. By registering your interest, you’ll be the first to know, giving you a head start on applying for the Academy.
✨Tip Number 4
Show your passion! During interviews, let your enthusiasm for learning and helping others shine through. We’re looking for motivated individuals who are eager to make a positive impact in the pensions world.
We think you need these skills to ace Register your Interest - September 2026 Pensions Training Academy JBLE1_NI in Belfast
Some tips for your application 🫡
Get to Know Us:Before you dive into your application, take a moment to explore our website and learn about Isios and the Pensions Administration Trainee Academy. Understanding our values and what we do will help you tailor your application to show how you fit in with our team.
Show Your Enthusiasm:We love seeing candidates who are genuinely excited about starting their career in pensions! Make sure to express your eagerness to learn and grow within the industry in your written application. A positive attitude goes a long way!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to explain your skills and experiences, and don’t forget to highlight your customer-focused approach. We appreciate clarity and attention to detail!
Apply Early!:Once applications go live, don’t hesitate! Apply through our website as soon as you can. Being one of the first to apply shows your enthusiasm and commitment, and it gives you a better chance of standing out from the crowd.
How to prepare for a job interview at Isio Group Limited
✨Know Your Pensions Basics
Before the interview, brush up on the fundamentals of pensions administration. Familiarise yourself with key terms and concepts, as well as UK pensions regulations. This will not only show your enthusiasm but also demonstrate that you're serious about starting a career in this field.
✨Showcase Your Customer Service Skills
Since the role is heavily focused on providing excellent customer service, think of examples from your past experiences where you've helped others. Be ready to discuss how you approached these situations and what you learned from them. This will highlight your caring and empathetic nature.
✨Demonstrate Team Spirit
Isios values teamwork, so be prepared to talk about your experiences working in groups. Share specific instances where you collaborated effectively, contributed ideas, or supported your teammates. This will illustrate your ability to thrive in a supportive team environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme, team dynamics, or opportunities for growth within the company. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
