At a Glance
- Tasks: Join our training academy to learn and excel in pensions administration.
- Company: Isio, a progressive advisory firm with a supportive culture.
- Benefits: Competitive salary, bonus scheme, study support, and career development opportunities.
- Other info: Dynamic team environment with opportunities for growth and skill development.
- Why this job: Kickstart your career in pensions while making a positive impact for others.
- Qualifications: No experience needed; just bring a positive attitude and eagerness to learn.
The predicted salary is between 25000 - 30000 € per year.
As a Pensions Administrator in Isios Pensions Administration Training Academy, you will take part in a structured development programme designed to build the skills and knowledge needed for a successful career in pensions administration. The programme combines classroom learning, hands-on experience, and mentoring, with the aim of progressing into one of Isios pensions administration teams on successful completion.
During the programme, you will work within a supportive team environment to process pension scheme transactions, respond to member queries, and maintain accurate records, while developing a strong understanding of UK pensions regulations, data management, and customer service. This role is ideal for someone looking to start a career in pensions, who enjoys problem-solving, working as part of a team, and delivering a high-quality service to customers. We are looking for empathetic, motivated, and reliable individuals who take pride in providing a first-class customer experience. You will be organised, disciplined, and committed to doing the right thing for pension scheme members.
Ideal candidates will:
- have a positive, can-do attitude
- be customer-focused and caring in their approach
- be naturally curious and eager to learn
- enjoy working collaboratively within a team
- thrive in a dynamic environment where continuous improvement is encouraged
If you are enthusiastic about learning, keen to develop new skills, and motivated by making a positive difference for others, this role offers a strong foundation for a long-term career in pensions. The start date for our Academy will be Wednesday 23rd September 2026, and you will be based in our Belfast City Centre office. Office attendance will be a minimum of 4 set days a week (Monday, Tuesday, Thursday & Friday) allowing you flexibility to work from home on a Wednesday. Please note the closing date for this vacancy is 14th June.
What does the role entail?
- Completion of structured training modules and assessments, fully supported by an experienced training team
- Demonstrate understanding of training through practical application, show understanding of end-to-end processes.
- Processing member lifecycle events (e.g. transfers, retirements, and deaths), using pensions administration software to manage workflows and calculations
- Calculate members pension benefits
- Respond to member queries via email, phone, or post, within set timeframes
- Provide clear, jargon-free information and support to help members understand their pension
- Ensure adherence to internal processes, controls, data protection policies and regulatory requirements.
- Work as part of a team to process cases within set timescales.
- Participate actively in team meetings, contributing ideas and fresh perspective
What we’re looking for:
- We don’t expect you to have pensions experience; we’re looking for the right attitude, eagerness to learn and your potential to succeed.
- Maths and English GCSEs (or equivalent) in Maths and English at Grade C / 4 or above
- Great attention to detail; enjoys working carefully, following steps, and taking pride in getting things right
- Confident with IT; comfortable using computers and everyday tools like Word, Excel, email and other online systems
- Customer-focused; friendly, approachable, and happy helping people
- Strong communication skills; able to speak and write clearly, listen well, and explain things in a simple way
- Team-player; enjoy working with others and feel positive about feedback and learning from it
- Trustworthy; understand the importance of keeping personal information private
- Willingness to learn; a positive attitude, curiosity, and openness to trying new tasks and developing new skills
What you can expect in return:
- A competitive salary and market leading bonus scheme
- Study support for you to work towards the completion of the Pensions Management Institute (PMI) Certificate in Pension Calculations (CPC) qualification
- Salary increases for PMI exam passes
- Development and training opportunities to support your career ambitions throughout your time with us
- A dedicated, friendly, and supportive team who will help you to deliver your best work
Why Join Isio:
Isio is a fast-growing professional services business, that offers career development through an evolving client base, diverse and meaningful work, nationwide opportunities, and a culture that rewards high performance and accountability. We hold ourselves to the highest standards and our values guide how we advise our clients, how we operate as a business and how we work together as a team. We call it the Isio Attitude. We encourage our people to be bold, to communicate with conviction, and to deliver advice that matters. Here, growth brings opportunity - more responsibility, more clients, and work that stretches and develops you. We invest in training and development so you can expand your skills and explore different career paths across diverse markets to make your mark. Isio is a place to realise your potential and build a career with impact.
About Isio:
A progressive advisory firm, partnering with clients of all sizes to deliver expertise in pensions, employee benefits and wealth advisory services. Working with pension trustees, employers, individuals, families and their offices, we are supported by talented colleagues across 10 UK offices. With a Big 4 heritage we combine a strong focus on quality with a fresh perspective challenging traditional thinking. Our culture shapes our work; we foster a supportive environment where we develop our people to grow and fulfil their potential. We invest in our services, products and technology, and provide clear, expert solutions for our clients. This brings clarity, confidence, and better outcomes for everyone.
At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.
If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us.
Pension Administrator Training Academy JBLE1_NI in Belfast employer: Isio Group Limited
Isio is an exceptional employer that prioritises employee growth and development through its structured Pension Administrator Training Academy in Belfast City Centre. With a strong focus on mentorship, hands-on experience, and a supportive team environment, employees are encouraged to thrive while delivering high-quality service to clients. The company offers competitive salaries, study support for professional qualifications, and a culture that values accountability and continuous improvement, making it an ideal place for those eager to build a meaningful career in pensions administration.
StudySmarter Expert Advice🤫
We think this is how you could land Pension Administrator Training Academy JBLE1_NI in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Isio. Understand their values, culture, and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions related to customer service and teamwork, as these are key for the Pension Administrator role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to share examples of how you've tackled challenges in the past. Whether it's a tricky customer query or a team project, demonstrating your ability to think on your feet will impress the interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Pension Administrator Training Academy JBLE1_NI in Belfast
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for learning and helping others shine through. We want to see that you're excited about starting a career in pensions and eager to develop new skills!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Use keywords from the job description to show us you understand what we're looking for.
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Isio Group Limited
✨Know Your Pensions Basics
Before the interview, brush up on the fundamentals of UK pensions regulations. Familiarise yourself with key terms and processes, as this will show your eagerness to learn and your commitment to the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled queries or resolved issues, as this aligns perfectly with the role's focus on delivering a first-class customer experience.
✨Demonstrate Team Spirit
Think of instances where you worked collaboratively in a team. Be ready to discuss how you contributed to group success and how you value feedback, as teamwork is crucial in this role.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the training programme and the company culture. This shows your genuine interest in the position and helps you assess if Isio is the right fit for you.
