At a Glance
- Tasks: Resolve technical issues and support 1,500+ employees across various IT systems.
- Company: Join Isio, a forward-thinking company with a focus on inclusivity and growth.
- Benefits: Enjoy hybrid work options, competitive salary, and opportunities for professional development.
- Other info: Be part of a diverse team that values respect, fairness, and innovation.
- Why this job: Make a real impact by solving tech challenges in a supportive environment.
- Qualifications: Experience in IT support and strong problem-solving skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Isio's IT Service Desk team work diligently to support the company's 1,500+ employees across our 10 locations. The 2nd Line Service Desk Engineer will be responsible for dealing with queries and issues across Isio's IT systems. This includes resolving technical issues escalated from the first line engineers and providing a point of contact for our users based in Belfast.
The following areas may be involved but are not limited to:
- Microsoft 365
- Secure Web Gateway
- Microsoft Entra
- Virtual Machines
- Microsoft Intune
- Autopilot
- Azure Virtual Desktops
- Network Issues (Cisco Meraki)
- SOC Incidents
- SharePoint Online
We foster a supportive environment where we develop our people to grow and fulfil their potential. We invest in our services, products and technology, and provide clear, expert solutions for our clients. This brings clarity, confidence, and better outcomes for everyone.
At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.
We can offer a hybrid, flexible approach to work, supporting a work-life balance that works for you. Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us.
2nd Line Service Desk Engineer TLNT1_NI in Belfast employer: Isio Group Limited
Isio is an exceptional employer that prioritises the growth and development of its employees within a supportive and inclusive work environment. With a commitment to work-life balance through hybrid working options, Isio fosters a culture of respect and innovation, ensuring that every team member feels valued and empowered to contribute meaningfully to the success of the organisation. Located in Belfast, the role of 2nd Line Service Desk Engineer offers the opportunity to engage with cutting-edge technology while being part of a diverse team dedicated to delivering expert solutions.
