At a Glance
- Tasks: Manage and grow a portfolio of clients, ensuring strong engagement and retention.
- Company: Join ISI Group, a leader in data and intelligence for emerging markets.
- Benefits: Competitive rewards, hybrid working, and ongoing training for career growth.
- Other info: Dynamic global team with diverse perspectives and excellent promotion opportunities.
- Why this job: Be a trusted partner to institutional investors and make a real impact.
- Qualifications: 4+ years in account management, ideally in financial services or SaaS.
The predicted salary is between 50000 - 65000 £ per year.
About ISI Group
ISI Group is a leading provider of data, research and intelligence focused on the world's fastest-growing and highest-potential markets. We provide the intelligence and tools that inform confident strategic, investment and risk decisions for our clients worldwide.
REDD Intelligence is part of the ISI Markets product suite alongside CEIC, EMIS and EPFR and delivers unique intelligence, data, research and analysis on emerging markets credit and distressed debt. REDD enables institutional investors to stay ahead of rapidly changing developments across complex, hard-to-track credit situations in high-growth markets, providing differentiated insight that is unavailable through mainstream financial data providers.
ISI is an ambitious and growing group, headquartered in London, with over 750 experts across a network of 20 offices worldwide, serving customers in 70 countries.
Stronger Together: You will be part of a collaborative dynamic global sales team of 150 professionals.
Rewarding High Performance: We offer competitive reward and commission structures as well as quarterly sales awards for our highest performers. We believe our diversity is what helps us to win with over 40 nationalities represented amongst our global team.
Innovation: We value fresh perspectives and expect our people to contribute and share their views.
Career Growth Opportunities: We invest in our people through ongoing training and have a strong track record of promotion from within.
Hybrid Working: We promote hybrid working in all of our offices and trust our employees to do their best work irrespective of where they are working.
The Account Manager will be responsible for managing and growing a portfolio of REDD Intelligence clients, ensuring strong engagement, retention and expansion. Acting as a trusted partner to institutional investors, the AM will maximise the value clients derive from REDD's intelligence platform while proactively identifying and converting upsell and cross-sell opportunities across ISI's broader product suite.
- Own account performance end-to-end managing a portfolio of institutional clients across asset managers, hedge funds, investment banks, law firms and advisory firms.
- Build strong, multi-threaded client relationships through regular meetings, proactive engagement and consistent follow-through positioning REDD Intelligence as an indispensable partner in clients' investment processes.
- Drive client retention by ensuring high adoption of REDD Intelligence platforms, alerts, editorial content and research proactively monitoring usage and intervening early to address underutilisation or churn risk.
- Own renewal negotiations with full commercial accountability identifying renewal risk at least 6 months in advance and developing clear strategies to protect and grow NRR.
- Identify and execute upsell and cross-sell opportunities in collaboration with Business Development Managers, leveraging client knowledge and usage data to surface high-probability expansion opportunities.
- Lead discovery to uncover evolving client needs, workflow changes and investment focus areas using knowledge of emerging markets credit and distressed debt to shape conversations and position REDD's unique intelligence value.
- Deliver product training, onboarding sessions and client workshops to maximise platform adoption and demonstrate ongoing value.
- Provide structured client feedback to internal stakeholders to inform product development, content strategy and platform improvements.
- Represent REDD Intelligence at industry events, conferences and client forums particularly across the Asia-Pacific credit and distressed debt community.
- Maintain accurate CRM hygiene and reliable forecasting in Salesforce, with all opportunities updated weekly with next steps, close dates and detailed notes.
Qualifications:
- 4+ years' experience in account management, client success or relationship management, ideally within financial services, financial data, research or SaaS subscription businesses.
- Demonstrated track record of growing existing accounts, retaining clients and achieving upsell and cross-sell targets.
- Experience working with institutional clients asset managers, hedge funds, investment banks or similar is strongly preferred.
- Familiarity with emerging markets, fixed income, distressed debt or related financial markets is a distinct advantage.
- Commercially minded with the ability to identify client needs, position value and translate REDD's intelligence capabilities into measurable business outcomes for investment professionals.
- Strong organisational skills with the ability to manage multiple accounts, renewals and projects simultaneously without loss of quality or follow-through.
- Analytical approach, comfortable interpreting client usage data and market developments to drive proactive account strategy.
- Proficiency in Salesforce or equivalent CRM and reporting tools.
- Client-focused — committed to building long-term, trusted relationships with investment professionals and acting as a genuine intelligence partner rather than a subscription manager.
- Commercially driven — proactively identifies whitespace, re-engages at-risk accounts and prioritises high-ROI expansion opportunities across a complex institutional portfolio.
- Genuine interest in emerging markets, credit markets and the global investment intelligence landscape.
- Bachelor's degree (or equivalent) in finance, economics, business or a related discipline preferred.
Manager-Account Manager in London employer: ISI Markets
ISI Group is an exceptional employer, offering a dynamic and collaborative work environment in the heart of London. With a strong emphasis on employee growth through ongoing training and a commitment to diversity, we reward high performance with competitive compensation and recognition programs. Our hybrid working model empowers employees to excel in their roles while fostering innovation and teamwork across our global network.
StudySmarter Expert Advice🤫
We think this is how you could land Manager-Account Manager in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like ISI Markets. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Manager-Account Manager in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to ISI Markets.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on ISI Markets's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at ISI Markets
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with ISI Markets.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at ISI Markets will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former ISI Markets employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
