At a Glance
- Tasks: Manage and grow client portfolios, ensuring strong engagement and retention.
- Company: Join a leading data provider with a global presence and diverse team.
- Benefits: Competitive salary, commission structures, and hybrid working options.
- Other info: Dynamic environment with excellent career growth and ongoing training opportunities.
- Why this job: Be a trusted partner for institutional investors and drive impactful growth.
- Qualifications: 4+ years in account management, ideally in financial services or SaaS.
The predicted salary is between 50000 - 60000 £ per year.
About ISI Group
ISI Group is a leading provider of data, research and intelligence focused on the world's fastest-growing and highest-potential markets. We provide the intelligence and tools that inform confident strategic, investment and risk decisions for our clients worldwide.
REDD Intelligence is part of the ISI Markets product suite alongside CEIC, EMIS and EPFR and delivers unique intelligence, data, research and analysis on emerging markets credit and distressed debt. REDD enables institutional investors to stay ahead of rapidly changing developments across complex, hard-to-track credit situations in high-growth markets, providing differentiated insight that is unavailable through mainstream financial data providers.
Working for us
- Stronger Together: You will be part of a collaborative dynamic global sales team of 150 professionals.
- Rewarding High Performance: We offer competitive reward and commission structures as well as quarterly sales awards for our highest performers.
- Inclusive Environment: We believe our diversity is what helps us to win with over 40 nationalities represented amongst our global team.
- Innovation: We value fresh perspectives and expect our people to contribute and share their views.
- Career Growth Opportunities: We invest in our people through ongoing training and have a strong track record of promotion from within.
- Hybrid Working: We promote hybrid working in all of our offices and trust our employees to do their best work irrespective of where they are working.
Key Responsibilities
- The Account Manager will be responsible for managing and growing a portfolio of REDD Intelligence clients, ensuring strong engagement, retention and expansion.
- Acting as a trusted partner to institutional investors, the AM will maximise the value clients derive from REDD's intelligence platform while proactively identifying and converting upsell and cross-sell opportunities across ISI's broader product suite.
- Own account performance end-to-end managing a portfolio of institutional clients across asset managers, hedge funds, investment banks, law firms and advisory firms.
- Build strong, multi-threaded client relationships through regular meetings, proactive engagement and consistent follow-through positioning REDD Intelligence as an indispensable partner in clients' investment processes.
- Drive client retention by ensuring high adoption of REDD Intelligence platforms, alerts, editorial content and research proactively monitoring usage and intervening early to address underutilisation or churn risk.
- Own renewal negotiations with full commercial accountability identifying renewal risk at least 6 months in advance and developing clear strategies to protect and grow NRR.
- Identify and execute upsell and cross-sell opportunities in collaboration with Business Development Managers, leveraging client knowledge and usage data to surface high-probability expansion opportunities.
- Lead discovery to uncover evolving client needs, workflow changes and investment focus areas using knowledge of emerging markets credit and distressed debt to shape conversations and position REDD's unique intelligence value.
- Deliver product training, onboarding sessions and client workshops to maximise platform adoption and demonstrate ongoing value.
- Serve as the primary point of contact for client queries, coordinating with Editorial, Research and Product teams to resolve issues promptly and maintain high client satisfaction.
- Provide structured client feedback to internal stakeholders to inform product development, content strategy and platform improvements.
- Represent REDD Intelligence at industry events, conferences and client forums particularly across the Asia-Pacific credit and distressed debt community.
- Maintain accurate CRM hygiene and reliable forecasting in Salesforce, with all opportunities updated weekly with next steps, close dates and detailed notes.
Required Skills & Experience
- 4+ years' experience in account management, client success or relationship management, ideally within financial services, financial data, research or SaaS subscription businesses.
- Demonstrated track record of growing existing accounts, retaining clients and achieving upsell and cross-sell targets.
- Experience working with institutional clients asset managers, hedge funds, investment banks or similar is strongly preferred.
- Familiarity with emerging markets, fixed income, distressed debt or related financial markets is a distinct advantage.
Knowledge & Skills
- Commercially minded with the ability to identify client needs, position value and translate REDD's intelligence capabilities into measurable business outcomes for investment professionals.
- Excellent communication and presentation skills, able to engage credibly with senior investment professionals, credit analysts and decision-makers at institutional clients.
- Strong organisational skills with the ability to manage multiple accounts, renewals and projects simultaneously without loss of quality or follow-through.
- Analytical approach, comfortable interpreting client usage data and market developments to drive proactive account strategy.
- Proficiency in Salesforce or equivalent CRM and reporting tools.
Personal Attributes
- Client-focused — committed to building long-term, trusted relationships with investment professionals and acting as a genuine intelligence partner rather than a subscription manager.
- Commercially driven — proactively identifies whitespace, re-engages at-risk accounts and prioritises high-ROI expansion opportunities across a complex institutional portfolio.
- Self-motivated and results-driven — proven ability to work both independently and collaboratively in a fast-paced, high-accountability environment.
- Adaptable and resourceful — navigates complex client organisations, multi-stakeholder renewal processes and competing priorities with composure and strong problem-solving skills.
- Genuine interest in emerging markets, credit markets and the global investment intelligence landscape.
Education
- Bachelor's degree (or equivalent) in finance, economics, business or a related discipline preferred.
Account Manager employer: ISI Markets
ISI Group is an exceptional employer, offering a dynamic and inclusive work culture that fosters collaboration and innovation among its diverse team of over 750 experts. With a strong commitment to employee growth through ongoing training and a track record of internal promotions, ISI provides competitive rewards and a hybrid working environment that empowers employees to excel in their roles. Located in London, the company serves a global clientele, making it an exciting place for Account Managers to thrive and make a meaningful impact in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at ISI Group. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether it’s through interviews or casual meet-ups, make sure to highlight your experience in account management and your understanding of emerging markets. Tailor your pitch to show how you can add value to their team.
✨Tip Number 3
Be proactive! If you’re really keen on working with us at ISI Group, don’t just wait for job openings. Reach out directly, express your interest, and ask about potential roles. Sometimes, the best positions are created when someone shows genuine enthusiasm.
✨Tip Number 4
Follow up! After any meeting or interview, drop a quick thank-you note. It shows you’re professional and genuinely interested. Plus, it keeps you on their radar as they make decisions. Remember, we love candidates who take initiative!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in account management and how it aligns with our focus on institutional clients and emerging markets.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve grown accounts or retained clients in the past. We love seeing quantifiable results that demonstrate your impact!
Be Authentic:Let your personality shine through in your application. We value fresh perspectives and want to know what makes you tick, so don’t be afraid to show us your passion for the industry and your unique approach.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at ISI Markets
✨Know Your Stuff
Before the interview, dive deep into ISI Group and REDD Intelligence. Understand their products, especially how they cater to institutional clients in emerging markets. This knowledge will help you demonstrate your genuine interest and ability to engage with their offerings.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your success in account management and client retention. Be ready to discuss how you've grown accounts and tackled challenges, especially in financial services or SaaS environments.
✨Engage with Questions
During the interview, ask insightful questions about the company's approach to client engagement and how they measure success. This shows you're not just interested in the role but also in contributing to their growth and understanding their strategic goals.
✨Demonstrate Your Analytical Skills
Be prepared to discuss how you use data to drive account strategies. Share examples of how you've interpreted client usage data to identify upsell opportunities or mitigate churn risks, showcasing your analytical mindset and proactive approach.
