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For Companies At a Glance
- Tasks: Engage with customers, process returns, and research new products daily.
- Company: Ishop247 is a booming retailer focused on outdoor leisure and power tools.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Join a rapidly growing team and make a real impact in customer service.
- Qualifications: Confident in office tasks, familiar with online retail, and a friendly attitude are key.
- Other info: On-the-job training provided; flexible working hours with some remote options.
The predicted salary is between 28800 - 43200 £ per year.
Location: Leominster offices (In-person)
Job Type: Permanent
Working Hours: Monday to Friday, 8:30 am – 5:00 pm; Every other Saturday, 8:30 am – 5:00 pm; One Sunday in four, 8 hours (from home)
About Ishop247:
Ishop247 is a thriving volume retailer specialising in outdoor leisure products, power tools, garden accessories, and more. Our business model focuses on e-commerce, catering to a diverse customer base including retail sales and trade customers. We’re experiencing significant growth and are looking to expand our team as we continue our ambitious journey.
The Role:
We are excited to announce several openings for Sales & Customer Service Administrators, starting in the new year. This role is based in our Leominster office and involves a 40-hour work week on a rotating shift pattern. Key responsibilities include:
- Answering customer enquiries via email and phone.
- Processing customer returns.
- Researching and listing new products.
Who We Are Looking For:
We’re seeking proactive individuals with a growth mindset, flexible to changes, and comfortable working both in a team and independently. An ideal candidate will have:
- Confident office experience.
- Familiarity with Microsoft Office, eBay, Amazon, and online retail.
- Experience in customer service via email and phone.
- Ability to work in an office environment as part of a team.
While prior experience is preferred, it’s not essential as on-the-job training is provided. However, a keen eye for detail and a friendly manner are vital.
The Future at Ishop247:
Our business is continuously growing, with strategic goals set to significantly boost our online sales. We’re looking to expand our premises and team, offering numerous opportunities for staff growth, learning, and development.
Application Process:
Please submit a brief covering letter along with your CV, explaining why you believe you are the best fit for this role and highlighting your relevant experience.
Sales & Customer Service employer: iShop247 LTD.
Contact Detail:
iShop247 LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Customer Service
✨Tip Number 1
Familiarise yourself with Ishop247's product range and their e-commerce platforms. Understanding the outdoor leisure products, power tools, and garden accessories they offer will help you engage confidently with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your customer service skills, especially in handling enquiries via email and phone. Practising common scenarios can prepare you for real-life situations you'll encounter in the role, showcasing your ability to provide excellent service.
✨Tip Number 3
Highlight your adaptability and willingness to learn during the interview. Since Ishop247 values a growth mindset, sharing examples of how you've successfully adapted to changes or learned new skills in previous roles can set you apart from other candidates.
✨Tip Number 4
Prepare questions about the company's future plans and your potential career growth within Ishop247. This shows your genuine interest in the company and helps you understand how you can contribute to their ambitious journey.
We think you need these skills to ace Sales & Customer Service
Some tips for your application 🫡
Tailor Your Cover Letter: Craft a brief covering letter that specifically addresses the Sales & Customer Service role at Ishop247. Highlight your relevant experience and explain why you believe you're the best fit for the position.
Showcase Relevant Skills: In your CV, emphasise your confident office experience and familiarity with Microsoft Office, eBay, Amazon, and online retail. Make sure to mention any customer service experience you have, particularly via email and phone.
Demonstrate a Growth Mindset: In both your cover letter and CV, convey your proactive attitude and flexibility to changes. Ishop247 is looking for individuals with a growth mindset, so share examples of how you've adapted in previous roles.
Proofread Your Application: Before submitting, carefully proofread your cover letter and CV for any spelling or grammatical errors. A keen eye for detail is vital, and a polished application will reflect your professionalism.
How to prepare for a job interview at iShop247 LTD.
✨Show Your Customer Service Skills
Since the role involves handling customer enquiries, be prepared to discuss your previous experiences in customer service. Share specific examples of how you've resolved issues or provided excellent service, as this will demonstrate your capability in the role.
✨Familiarise Yourself with the Company
Research Ishop247 and its product range before the interview. Understanding their business model and the types of products they sell will help you answer questions more effectively and show your genuine interest in the company.
✨Highlight Your Technical Skills
Make sure to mention your familiarity with Microsoft Office, eBay, Amazon, and online retail during the interview. Being comfortable with these platforms is crucial for the role, so be ready to discuss how you've used them in past positions.
✨Demonstrate a Growth Mindset
Ishop247 is looking for proactive individuals with a growth mindset. Be prepared to talk about how you adapt to changes and learn new skills. Sharing examples of how you've embraced challenges in the past can set you apart from other candidates.