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- Tasks: Provide expert technical support and resolve issues with cutting-edge equipment.
- Company: Join Ishida Europe, a leader in innovative weighing and packing solutions.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic team environment with opportunities to learn and develop your skills.
- Why this job: Make a real impact by solving technical challenges and enhancing customer satisfaction.
- Qualifications: Strong technical knowledge, excellent communication skills, and a positive attitude.
The predicted salary is between 30000 - 40000 £ per year.
Requirements
- Strong knowledge of technical and engineering products
- Excellent communication skills
- Experience across both electrical and mechanical disciplines
- Strong administration and forward planning skills
- IT literate
- Demonstrable experience in the food, engineering, or manufacturing industry
- Comfortable working to tight deadlines
- Positive can do / will do approach to challenges
- Willingness to learn and take constructive feedback
- Conscientious, organised, and responsible for work
- Flexible and able to work as part of a motivated team
- Strong planning, organising, and networking abilities
- Focused on delivering results and meeting customer expectations
- Confident in making decisions and taking action
- Experience in aftersales technical support or field service (highly desirable)
- Knowledge of PLCs, networking, MYSQL, Windows Server, and PuTTy (advantageous)
Responsibilities
- Provide expert technical support by diagnosing and resolving issues with our equipment and services, aiming to minimize customer machine downtime
- Deliver outstanding customer service through various channels, ensuring all interactions are documented and issues are resolved quickly
- Work closely with engineering teams to address technical challenges and support continuous improvement
- Contribute to the creation and maintenance of detailed technical documentation, including reports and troubleshooting guides
- Provide remote technical assistance using tools like SightCall, Sentinel, and TeamViewer
- Effectively manage multiple tasks in a fast-paced environment, prioritising them to meet deadlines
- Use the ticketing system to log and manage customer issues, ensuring accurate records
- Utilize Ishida systems and maintain knowledge of computer networking to assist with related technical issues
Company: Ishida Europe is a world leader in the design, manufacture, and installation of complete weighing and packing line solutions.
Technical Support Engineer in Birmingham employer: ISHIDA EUROPE LTD.
Contact Detail:
ISHIDA EUROPE LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Ishida Europe and understand their products and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since excellent communication is a must-have for this role, try role-playing common technical support scenarios with a friend. This will help you articulate your thoughts clearly and confidently when it counts.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples from your past experiences where you've successfully diagnosed and resolved technical issues. This will demonstrate your ability to handle challenges effectively, which is key for a Technical Support Engineer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Technical Support Engineer in Birmingham
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your strong knowledge of technical and engineering products in your application. We want to see how your experience aligns with the requirements, so don’t hold back on showcasing your expertise!
Communicate Clearly: Since excellent communication skills are a must, ensure your application is clear and concise. Use straightforward language and structure your thoughts well – we appreciate a good flow!
Tailor Your Application: Take the time to tailor your application to the role. Mention your experience in the food, engineering, or manufacturing industry and how it relates to the Technical Support Engineer position. We love seeing candidates who take this extra step!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ISHIDA EUROPE LTD.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of technical and engineering products, especially those relevant to the food, engineering, or manufacturing industries. Be ready to discuss specific examples of how you've used your skills in these areas.
✨Communicate Clearly and Confidently
Since excellent communication skills are a must, practice explaining complex technical concepts in simple terms. Think about how you can demonstrate your ability to deliver outstanding customer service during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've diagnosed and resolved technical issues in the past. Highlight your experience with aftersales support or field service, and be ready to discuss how you manage multiple tasks under tight deadlines.
✨Be Ready to Learn and Adapt
Demonstrate your willingness to learn and take constructive feedback. Discuss any experiences where you've had to adapt quickly to new technologies or processes, and show that you're flexible and a team player.