At a Glance
- Tasks: Support customer interactions and manage ticketing systems for efficient service.
- Company: Join Ishida, a leader in innovative aftersales support.
- Benefits: Competitive salary, flexible working hours, and opportunities for growth.
- Other info: Dynamic team environment with opportunities to support various regions.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Experience in coordination, ERP systems, and excellent customer service skills.
The predicted salary is between 31500 - 38500 £ per year.
Main Purpose of the role
The Customer Support Coordinator will support Ishida's Aftersales teams by efficiently handling customer interactions, managing ticketing systems, and processing quotes, orders, and invoices.
The role requires a proactive individual who excels in administration, prioritization, and task coordination.
This position demands a strong focus on customer satisfaction and high standards of organisational and communication skills.
The Customer Support Coordinator will support Ishida's Aftersales teams by efficiently handling customer interactions, managing ticketing systems, and processing quotes, orders, and invoices.
The role requires a proactive individual who excels in administration, prioritization, and task coordination.
This position demands a strong focus on customer satisfaction and high standards of organisational and communication skills.
- Primary Responsibilities
- UK & Central Service Team Coordination
- Customer focused task management Zendesk & ERP
- Enquiries
- Answer incoming customer enquiries via Zendesk tickets, emails and phone calls
- ERP Tasks
- Raise professional quotations based on job requirements
- Convert quotations into order on receipt of purchase order
- Engineer schedules to be kept up to date
- Schedule installation & Commissioning jobs for central engineers
- Service order processing including labour and parts
- PO numbers to be in place for all chargeable jobs
- Ensure all jobs have correct numbers allocated prior to release
- Service order validation prior to releasing activities to the engineer
- Process all work reports, engineer hours and invoicing within agreed time limits.
- Ensure service orders are processed to closure in a timely manner
- Invoice in a timely manner
- Process follow up work, quotations, orders and schedules
- Manage service contract schedule and parts
- Arrange travel for engineers as and when required
- Raise and receipt purchase orders when required
- Secondary Responsibilities
- Service team coordination support for other regions.
- Support warranty to help cover workload increase, sickness and holidays
- Support product lifecycle if requested
- Assist/organise departmental meetings/events if requested
What skills are we looking for?
To be successful in the role, you must be able to demonstrate high levels of accuracy and attention to detail, demonstrate experience in coordination or similar role, have experience with ERP systems for order processing, invoicing and issuing credits and have experience of using ticketing systems for managing customer enquiries.
You will be a good team player, able to work to tight deadline's, have good prioritisation skills and have excellent customer service skills and experience.
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Customer Support Coordinator - UK in Birmingham employer: Ishida Europe Ltd
Ishida Europe is an exceptional employer, offering a dynamic work environment in Woodgate, Birmingham, where you can make a meaningful impact as a Senior People Advisor. With a strong commitment to employee development, a culture of inclusivity, and opportunities for professional growth, you will thrive in a supportive team that values your insights and contributions. The company promotes a collaborative atmosphere, ensuring that your voice is heard while you navigate complex people issues and foster positive relationships across the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Coordinator - UK in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ishida Europe Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ishida Europe Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Coordinator - UK in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ishida Europe Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Ishida Europe Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ishida Europe Ltd!
How to prepare for a job interview at Ishida Europe Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
