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For Companies At a Glance
- Tasks: Provide service support, installation, and training for cutting-edge equipment.
- Company: Join Ishida Europe, a leader in weighing and packing solutions.
- Benefits: Full-time role with opportunities for overtime and career growth.
- Why this job: Make a real impact by solving customer issues and enhancing service quality.
- Qualifications: Electro-mechanical knowledge, IT skills, and a positive attitude required.
- Other info: Dynamic team environment with a focus on safety and compliance.
The predicted salary is between 36000 - 60000 £ per year.
Main Purpose of the role
To provide service support, installation, commissioning and pre‐delivery inspections for Ishida Europe Ltd and third‐party products to external customers and internal departments or regions.
Primary Responsibilities
- The installation and commissioning of all product lines.
- The repair of Ishida and OEM equipment.
- To provide training for customer and Ishida personnel where required.
- To liaise with customers and Ishida personnel to resolve ongoing issues if they arise.
- To maintain a high level of effective communication with customers and all internal departments.
- To attend meetings as required.
- To complete service order site reports at all times and follow up where necessary.
- To work a reasonable amount of overtime including weekends to meet the business needs as required.
- To ensure maximum assistance in achieving the financial targets set for the department.
- To ensure compliance with the current UK Service Policy.
- To provide out of hours telephone technical support (as agreed).
- To adhere to customers' site rules and standards at all times.
- To maintain safe systems of work, comply with relevant Health and Safety legislation and report any breaches.
- The role holder will undertake all tasks within their level of skill and ability that are commensurate with the post.
What skills are we looking for?
To be successful in this role you will have electro‐mechanical fault‐finding knowledge, be IT literate, have excellent administration, organisation, and planning skills, and have knowledge in critical and analytical.
You will be able to consistently complete tasks to a high standard, provide excellent customer service, have a positive and "will‐do" attitude, be able to work individually or as part of a team and be willing to drive long distances.
Service Engineer - UK in London employer: Ishida Europe Limited
Contact Detail:
Ishida Europe Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer - UK in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ishida Europe Ltd on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to service engineering. We should also be ready to discuss our electro-mechanical fault-finding experiences and how we’ve tackled challenges in the past.
✨Tip Number 3
Show off our problem-solving skills during the interview! Think of specific examples where we’ve resolved customer issues or improved processes. This will highlight our ability to provide excellent customer service.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Service Engineer - UK in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Engineer role. Highlight your electro-mechanical fault-finding skills and any relevant experience with installation and commissioning. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Don’t forget to mention your customer service skills and positive attitude – we love that!
Show Off Your Communication Skills: Effective communication is key in this role. In your application, give examples of how you've successfully liaised with customers or resolved issues in the past. We want to know you can keep everyone in the loop!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Ishida Europe Limited
✨Know Your Stuff
Make sure you brush up on your electro-mechanical fault-finding knowledge. Be ready to discuss specific examples of how you've tackled similar issues in the past. This will show that you not only understand the technical side but can also apply it practically.
✨Customer Service is Key
Since this role involves a lot of customer interaction, think of times when you've provided excellent customer service. Prepare to share these experiences and highlight your positive attitude and willingness to help, as this will resonate well with the interviewers.
✨Communication Skills Matter
Effective communication is crucial for this position. Practice explaining complex technical concepts in simple terms, as you may need to train customers or colleagues. Being able to convey information clearly will set you apart from other candidates.
✨Be Ready for the Road
This job may require long-distance travel and working odd hours. Be prepared to discuss your flexibility and willingness to meet the demands of the role. Sharing any relevant experiences of working in similar conditions will demonstrate your commitment.