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For Companies At a Glance
- Tasks: Troubleshoot hardware and software issues while providing top-notch support.
- Company: Join a leading technology consultancy with a vibrant support team.
- Benefits: Competitive salary, pension contributions, and flexible leave options.
- Why this job: Kickstart your career in IT support and make a real difference.
- Qualifications: 1-2 years of IT support experience or recent graduate.
- Other info: Be part of a dynamic 24/7 helpdesk environment with growth opportunities.
The predicted salary is between 21000 - 30000 £ per year.
A technology consultancy is seeking an experienced First Line Support Engineer to join their 24x7 support team in Chertsey. The ideal candidate will have 1-2 years of experience in IT support or be a recent graduate.
Responsibilities include:
- Troubleshooting hardware and software issues
- Providing high-quality service
- Participating in shift patterns
The role offers a competitive salary ranging from £21,000 - £30,000 plus benefits such as a pension contribution and flexible leave.
First Line Tech Support Engineer – 24/7 Helpdesk in Chertsey employer: Iservicio
Contact Detail:
Iservicio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Tech Support Engineer – 24/7 Helpdesk in Chertsey
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in support roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common troubleshooting scenarios. We all know that hands-on experience is key, so be ready to showcase your problem-solving skills with real-life examples.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that First Line Tech Support Engineer role. We make it easy for you to showcase your skills and connect directly with hiring managers!
We think you need these skills to ace First Line Tech Support Engineer – 24/7 Helpdesk in Chertsey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting abilities and any customer service experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about tech support and how you can contribute to our 24/7 helpdesk team. Keep it friendly and professional, just like us!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled hardware or software issues in the past. We love seeing candidates who can think on their feet and provide high-quality service under pressure.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Iservicio
✨Know Your Tech
Brush up on your technical knowledge before the interview. Make sure you can confidently discuss common hardware and software issues, as well as troubleshooting techniques. This will show that you're prepared and capable of handling the responsibilities of a First Line Support Engineer.
✨Showcase Your Customer Service Skills
Since this role involves providing high-quality service, be ready to share examples of how you've successfully helped customers in the past. Think about specific situations where you resolved issues or went above and beyond to assist someone. This will highlight your ability to communicate effectively and empathise with users.
✨Understand Shift Patterns
Familiarise yourself with the shift patterns mentioned in the job description. Be prepared to discuss your availability and willingness to work flexible hours. Showing that you understand the demands of a 24/7 helpdesk will demonstrate your commitment to the role.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask during the interview. Inquire about the team dynamics, the tools they use for support, or how success is measured in the role. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.
