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- Tasks: Support customers with 5G Mobile Core network solutions and resolve technical issues.
- Company: Exciting start-up in the 5G tech space with a focus on innovation.
- Benefits: Competitive salary, flexible remote work, and opportunities for career growth.
- Why this job: Join a cutting-edge team and make a real impact in the 5G revolution.
- Qualifications: 2+ years in customer support with experience in 4G/5G technologies.
- Other info: Dynamic environment with exposure to the latest tech and industry applications.
The predicted salary is between 28800 - 48000 £ per year.
Support Engineer– Leading Edge 5G SA Networks - Core Mobile Network Technologies
Flexible UK - Remote
Base Salary - c£40K DOE plus Benefits
The company is a start-up technology provider of 5G Mobile Core network solutions. Utilising leading edge technologies, their solutions have been deployed across North America and Europe, including highly sensitive and critical communication environments. With recent funding and success, we are hiring for several roles, including this brand-new position supporting their most important System Integrator partnerships.
The Role of the Support Engineer:
- Responsible for System Integrator customer base, supporting the customer through initial deployment, upgrades and operations, predominantly resolving tier-3 level requests.
- Lead and instruct customers in basic procedures and basic support resolution.
- Support customers in the removal, installation and upgrade of core software solutions.
- Implement and suggest procedural improvements.
- Plan, design, develop, manage, document, test, deploy, and support new and existing customer facing procedures.
- Plan, build and execute test scenarios to replicate customer network environments and problems.
The ideal candidate will have experience/exposure to the following:
- 2+ years of experience in a commercial customer support environment, successfully resolving trouble ticket enquiries to tier-3 level.
- Essential - 2+ years of experience of working with 4G or 5G Mobile Core network technologies; knowledge of 3GPP network layer protocols, analysing call flows, use of network analysis tools like Wireshark etc.
- Experience of configuring 4G or 5G Mobile Packet Core or Switch Core network technologies and protocols (EPC, 5GC, NGAP, gNB, S1AP, SGW, SS7, IMS, Diameter, GTP).
- Linux systems – experience of managing and troubleshooting.
- Knowledge of TCP/IP protocols, network troubleshooting etc.
- Experience of testing software desirable.
- Experience and knowledge of software development lifecycles beneficial.
You will need to be a proactive individual who will relish the opportunity to work in a growing and evolving environment – a real opportunity to make an impact and grow your career. This is an excellent and rare opportunity to be exposed to the latest technologies and diverse industry and environment applications, please apply as soon as possible to arrange an initial and informal conversation.
Core Network Engineer employer: isero
Contact Detail:
isero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Core Network Engineer
✨Tip Number 1
Network, network, network! Reach out to folks in the industry, especially those working with 5G or core network technologies. Use platforms like LinkedIn to connect and engage with professionals; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and knowledge of 4G/5G technologies. Be ready to discuss your experience with troubleshooting and customer support scenarios, as these will likely come up during your chats with potential employers.
✨Tip Number 3
Don’t just apply through job boards; head over to our website and submit your application directly. This shows initiative and can help you stand out from the crowd. Plus, it gives us a chance to see your enthusiasm for the role!
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows you're genuinely interested in the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Core Network Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Core Network Engineer role. Highlight your experience with 4G and 5G technologies, and don’t forget to mention any relevant troubleshooting skills. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with cutting-edge 5G technology and how your background makes you a perfect fit for the role. Let us know what excites you about joining our start-up!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved tier-3 level requests in the past. We love seeing candidates who can think on their feet and come up with innovative solutions, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at isero
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of 4G and 5G Mobile Core network technologies. Be ready to discuss protocols like EPC, 5GC, and NGAP, as well as tools like Wireshark. The more familiar you are with these technologies, the more confident you'll feel during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved tier-3 level requests in the past. Think about the challenges you faced, the steps you took to troubleshoot, and the outcomes. This will demonstrate your ability to handle complex issues effectively.
✨Be Proactive and Engaging
Since the role requires a proactive individual, show your enthusiasm for the position. Ask insightful questions about the company's projects and future plans. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Familiarise Yourself with the Company Culture
Research the start-up's values and mission. Understanding their approach to innovation and customer support can help you align your answers with what they’re looking for. Plus, it’ll give you a chance to express why you want to be part of their team.