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- Tasks: Support customers with 5G Mobile Core network solutions and resolve tier-3 level requests.
- Company: Exciting start-up in the 5G tech space with a focus on innovation.
- Benefits: Competitive salary, flexible remote work, and opportunities for career growth.
- Why this job: Join a dynamic team and work with cutting-edge 5G technologies that make a real impact.
- Qualifications: 2+ years in customer support and experience with 4G/5G Mobile Core technologies.
- Other info: Perfect for proactive individuals eager to grow in a fast-paced environment.
The predicted salary is between 28800 - 48000 £ per year.
Support Engineer– Leading Edge 5G SA Networks - Core Mobile Network Technologies
Flexible UK - Remote
Base Salary - c£40K DOE plus Benefits
The company is a start-up technology provider of 5G Mobile Core network solutions. Utilising leading edge technologies, their solutions have been deployed across North America and Europe, including highly sensitive and critical communication environments. With recent funding and success, we are hiring for several roles, including this brand-new position supporting their most important System Integrator partnerships.
The Role of the Support Engineer:
- Responsible for System Integrator customer base, supporting the customer through initial deployment, upgrades and operations, predominantly resolving tier-3 level requests.
- Lead and instruct customers in basic procedures and basic support resolution.
- Support customers in the removal, installation and upgrade of core software solutions.
- Implement and suggest procedural improvements.
- Plan, design, develop, manage, document, test, deploy, and support new and existing customer facing procedures.
- Plan, build and execute test scenarios to replicate customer network environments and problems.
The ideal candidate will have experience/exposure to the following:
- 2+ years of experience in a commercial customer support environment, successfully resolving trouble ticket enquiries to tier-3 level.
- Essential - 2+ years of experience of working with 4G or 5G Mobile Core network technologies; knowledge of 3GPP network layer protocols, analysing call flows, use of network analysis tools like Wireshark etc.
- Experience of configuring 4G or 5G Mobile Packet Core or Switch Core network technologies and protocols (EPC, 5GC, NGAP, gNB, S1AP, SGW, SS7, IMS, Diameter, GTP).
- Linux systems – experience of managing and troubleshooting.
- Knowledge of TCP/IP protocols, network troubleshooting etc.
- Experience of testing software desirable.
- Experience and knowledge of software development lifecycles beneficial.
You will need to be a proactive individual who will relish the opportunity to work in a growing and evolving environment – a real opportunity to make an impact and grow your career. This is an excellent and rare opportunity to be exposed to the latest technologies and diverse industry and environment applications, please apply as soon as possible to arrange an initial and informal conversation.
Core Network Engineer employer: isero
Contact Detail:
isero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Core Network Engineer
✨Tip Number 1
Network, network, network! Reach out to folks in the industry, especially those who work with 5G or core network technologies. Use platforms like LinkedIn to connect and engage with professionals; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and knowledge of 4G/5G technologies. Be ready to discuss your experience with troubleshooting and customer support scenarios, as these will likely come up during your chats with potential employers.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled complex issues in previous roles. This will demonstrate your ability to handle tier-3 level requests and make you stand out as a candidate.
✨Tip Number 4
Don't forget to apply through our website! We’re always on the lookout for passionate individuals who want to make an impact in the 5G space. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Core Network Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Core Network Engineer role. Highlight your experience with 4G and 5G technologies, and don’t forget to mention any relevant troubleshooting skills. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with cutting-edge 5G technology and how your background makes you a perfect fit for us. Keep it engaging and personal – we love to see your personality!
Showcase Your Problem-Solving Skills: In your application, be sure to include examples of how you've resolved tier-3 level requests in the past. We’re looking for proactive individuals who can think on their feet, so share those success stories that demonstrate your troubleshooting prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at isero
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of 4G and 5G Mobile Core network technologies. Be ready to discuss protocols like EPC, 5GC, and NGAP, as well as tools like Wireshark. The more familiar you are with these technologies, the more confident you'll feel during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved tier-3 level requests in the past. Think about the challenges you faced, the steps you took to troubleshoot, and the outcomes. This will demonstrate your ability to handle complex issues effectively.
✨Be Ready to Discuss Procedural Improvements
Since the role involves suggesting procedural improvements, come prepared with ideas or examples from your previous experience. Think about how you’ve improved processes in the past and be ready to explain how those changes benefited your team or customers.
✨Emphasise Your Proactive Nature
The company is looking for someone who thrives in a growing environment. Share instances where you've taken the initiative, whether it’s leading a project or implementing a new tool. This will show that you're not just reactive but also proactive in your approach.