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- Tasks: Help clients configure the Vuelio platform and ensure smooth implementation.
- Company: Join a dynamic team at Pulsar Group, focused on innovation and client success.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for personal growth.
- Why this job: Make a real difference by enhancing client experiences and driving positive change.
- Qualifications: 1-2 years in a client-facing role with strong project management skills.
- Other info: Be part of an inclusive culture that values diversity and collaboration.
The predicted salary is between 28800 - 48000 £ per year.
The role of the Implementation Consultant is to work with our commercial team to take new clients and configure the Vuelio platform to their specific requirements and to support the client through their implementation period. Strong project management, consultancy and customer service skills must be demonstrated to be successful in this role. You will be required to take complete ownership of multiple projects and work to ensure their successful completion.
KEY RESPONSIBILITIES
- Implementation
- Identification of the customer needs and their Communication, PR and Public Affairs strategy
- Configuration of the customised Vuelio platforms in line with the customer’s requirements
- Designing and implementing Boolean media monitoring searches
- Liaising with third party suppliers to deliver a seamless integrated service
- Provision of bespoke customer product training
- Operate with integrity, openness and honesty and represent the business in the utmost professional manner at all times
- Continuous collaboration with other departments and pods in order to improve the customers’ experience at every touch-point in the Company
- Champion the success of the Help Centre through content enrichment and driving adoption
- Proactively identify and address any inter-departmental blockers to reinforce positive change
- Demonstrate collective responsibility - working with other departments to exceed individual client expectations
- Undertake data driven analysis for effective reporting and decision-making
- Identify new product opportunities, defects and workarounds to feed back into the product development lifecycle
- Ensure exceptional quality in all customer documentation (SOW/Project Plan/Proposals)
- Ensure ClientSuccess data is current
- All staff have a responsibility and an essential role to play in safeguarding Pulsar Group’s information and that of its customers. You are required to take all reasonable steps to comply with the Pulsar Group Information Security Policy and the policies and processes outlined in the Pulsar Group Information Security Management System (ISMS).
- We can all play a part in creating the inclusive and diverse environment that enables us to do our best work through being welcoming to others, considerate of difference, responsible in our behaviour, constructive in disagreement and open to learn.
PROFILE
Required: 1-2 years of experience in a client-facing role, such as software implementation, support, sales.
Implementation Consultant in London employer: Isentia
Contact Detail:
Isentia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Consultant in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Implementation Consultant role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to project management and customer service. We suggest doing mock interviews with friends or using online resources to boost your confidence and nail that client-facing vibe.
✨Tip Number 3
Showcase your skills through real-life examples! When discussing your experience, highlight specific projects where you’ve taken ownership and delivered results. We want to see how you’ve made an impact in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Implementation Consultant in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in project management and customer service. We want to see how your skills align with the role of Implementation Consultant, so don’t hold back!
Showcase Your Communication Skills: Since this role involves liaising with clients and third-party suppliers, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect your ability to convey complex ideas simply.
Highlight Relevant Experience: If you’ve got experience in software implementation or client-facing roles, make sure to spotlight that! We’re looking for candidates who can take ownership of projects, so share specific examples of your past successes.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Isentia
✨Know the Vuelio Platform Inside Out
Before your interview, make sure you familiarise yourself with the Vuelio platform. Understand its features and how it can be customised to meet client needs. This will not only show your enthusiasm for the role but also demonstrate your ability to engage with clients effectively.
✨Showcase Your Project Management Skills
Be prepared to discuss specific examples of projects you've managed in the past. Highlight how you identified customer needs, configured solutions, and ensured successful implementation. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Emphasise Your Customer Service Experience
Since this role requires strong customer service skills, think of instances where you went above and beyond for a client. Share stories that illustrate your ability to communicate effectively, resolve issues, and build lasting relationships.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
