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- Tasks: Help clients configure the Vuelio platform and ensure smooth implementation.
- Company: Join a dynamic team at Pulsar Group, focused on innovation and collaboration.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Why this job: Make a real difference by enhancing client experiences and driving successful project outcomes.
- Qualifications: 1-2 years in a client-facing role with strong project management skills.
- Other info: Be part of an inclusive culture that values diversity and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
The role of the Implementation Consultant is to work with our commercial team to take new clients and configure the Vuelio platform to their specific requirements and to support the client through their implementation period. Strong project management, consultancy and customer service skills must be demonstrated to be successful in this role. You will be required to take complete ownership of multiple projects and work to ensure their successful completion.
KEY RESPONSIBILITIES
- Identification of the customer needs and their Communication, PR and Public Affairs strategy
- Configuration of the customised Vuelio platforms in line with the customer’s requirements
- Designing and implementing Boolean media monitoring searches
- Liaising with third party suppliers to deliver a seamless integrated service
- Provision of bespoke customer product training
- Operate with integrity, openness and honesty and represent the business in the utmost professional manner at all times
- Continuous collaboration with other departments and pods in order to improve the customers’ experience at every touch-point in the Company
- Champion the success of the Help Centre through content enrichment and driving adoption
- Proactively identify and address any inter-departmental blockers to reinforce positive change
- Demonstrate collective responsibility - working with other departments to exceed individual client expectations
- Undertake data driven analysis for effective reporting and decision-making
- Identify new product opportunities, defects and workarounds to feed back into the product development lifecycle
- Ensure exceptional quality in all customer documentation (SOW/Project Plan/Proposals)
- Ensure ClientSuccess data is current
Other
All staff have a responsibility and an essential role to play in safeguarding Pulsar Group’s information and that of its customers. You are required to take all reasonable steps to comply with the Pulsar Group Information Security Policy and the policies and processes outlined in the Pulsar Group Information Security Management System (ISMS). We can all play a part in creating the inclusive and diverse environment that enables us to do our best work through being welcoming to others, considerate of difference, responsible in our behaviour, constructive in disagreement and open to learn.
PROFILE
Required:
- 1-2 years of experience in a client-facing role, such as software implementation, support, sales, account management, or customer success
- High-level knowledge of a SaaS platform
- Experience managing projects of varying complexity
- Experience of positively tackling customer queries to satisfactory resolution
- Strong time management, and excellent written & verbal communication skills
- Computer literate and able to explain technical concepts to a non-technical audience
- Ability to quickly understand customer requirements and design suitable processes
- Has demonstrated ability to develop and use collaborative relationships to facilitate the accomplishment of work goals; proactively resolve issues; share important or relevant information with the team; and adhere to the team’s expectations and guidelines.
Ideal:
- 2+ years of experience within a technical implementation role
- Experience in the media monitoring industry, understanding CRMs, and experience using GSuite, ClientSuccess, and Intercom are a plus.
Implementation Consultant employer: Isentia
Contact Detail:
Isentia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Consultant
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills match the role of an Implementation Consultant. Highlight your project management experience and customer service skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Implementation Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in client-facing roles and project management. We want to see how your skills align with the Implementation Consultant role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role requires excellent written and verbal communication, ensure your application is clear and concise. Use straightforward language and avoid jargon unless it’s relevant. Remember, we’re looking for someone who can explain technical concepts to a non-technical audience!
Highlight Your Problem-Solving Abilities: In your application, share examples of how you've tackled customer queries or resolved issues in previous roles. We love candidates who can demonstrate their proactive approach to problem-solving, so make sure to include specific instances where you’ve made a positive impact.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Isentia
✨Know the Vuelio Platform Inside Out
Before your interview, make sure you familiarise yourself with the Vuelio platform. Understand its features and how it can be customised to meet client needs. This will not only show your enthusiasm for the role but also demonstrate your ability to engage with clients effectively.
✨Showcase Your Project Management Skills
Be prepared to discuss specific projects you've managed in the past. Highlight your approach to identifying customer needs, managing timelines, and ensuring successful outcomes. Use examples that illustrate your problem-solving skills and how you’ve tackled challenges head-on.
✨Communicate Clearly and Confidently
Since this role requires excellent communication skills, practice explaining technical concepts in simple terms. During the interview, focus on being clear and concise in your responses. This will help convey your ability to work with non-technical clients and ensure they understand the solutions you provide.
✨Demonstrate a Collaborative Mindset
The job involves working closely with various departments, so be ready to share examples of how you've successfully collaborated in the past. Discuss how you’ve built relationships, resolved conflicts, and contributed to team goals. This will show that you’re a team player who values collective success.
