Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Enhance client service and support by analysing user feedback and resolving issues.
- Company: Leading media intelligence company in Greater London with a focus on user experience.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Join a dynamic team dedicated to improving product quality and client engagement.
- Qualifications: Exceptional customer service skills and ability to collaborate across teams.
- Other info: Fast-paced environment with a strong emphasis on customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
A leading media intelligence company in Greater London is seeking a Product Support Specialist to enhance client service and support. This role demands exceptional customer service skills and the ability to analyze user feedback to shape product direction.
Candidates should be resourceful and adept at collaborating across various teams while managing user issues efficiently. If you’re passionate about improving product quality and engaging with clients, this role might be for you. Join a dynamic team dedicated to customer satisfaction.
EMEA Product Support Specialist - Elevate User Experience employer: Isentia
Contact Detail:
Isentia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EMEA Product Support Specialist - Elevate User Experience
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and product support. We should also think about specific examples from our past experiences that showcase our problem-solving skills.
✨Tip Number 3
Showcase our passion for user experience! During interviews, let’s share our thoughts on how we can enhance client service and support based on user feedback. This will demonstrate our commitment to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the team.
We think you need these skills to ace EMEA Product Support Specialist - Elevate User Experience
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for enhancing user experience shine through. We want to see how passionate you are about improving product quality and engaging with clients!
Highlight Your Skills: Make sure to showcase your exceptional customer service skills and any experience you have in analysing user feedback. We’re looking for resourceful candidates who can collaborate across teams, so don’t hold back!
Tailor Your Application: Take the time to tailor your application to the role. Mention specific examples of how you've managed user issues efficiently in the past. This will help us see how you can contribute to our dynamic team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Isentia
✨Know the Company Inside Out
Before your interview, make sure to research the media intelligence company thoroughly. Understand their products, services, and recent developments. This will not only show your enthusiasm but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
Since this role focuses on enhancing client service, prepare examples from your past experiences where you provided exceptional customer support. Highlight how you resolved issues and improved user satisfaction, as this will resonate well with the interviewers.
✨Demonstrate Analytical Thinking
Be ready to discuss how you analyse user feedback and use it to influence product direction. Prepare a few scenarios where you successfully identified user needs and contributed to product improvements, showcasing your resourcefulness and problem-solving skills.
✨Emphasise Team Collaboration
This position requires working across various teams, so be prepared to talk about your collaborative experiences. Share specific instances where you worked with different departments to resolve user issues or enhance product quality, demonstrating your ability to work well in a team environment.
