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For Companies At a Glance
- Tasks: Handle technical sales enquiries and provide top-notch customer service.
- Company: Join a leading audio electronics company known for premium design and quality.
- Benefits: Negotiable salary, pension scheme, and a supportive work environment.
- Why this job: Be part of a small team making a big impact in the audio industry.
- Qualifications: Strong technical skills and a passion for customer service.
- Other info: Fixed hours with opportunities for personal development and training.
The predicted salary is between 28800 - 43200 £ per year.
Cloud Electronics Ltd. is a small audio electronics, design, engineering and distribution company. We are a specialist niche manufacturer of Commercial Audio Electronics, used around the world by some of the most prestigious brands in Retail, Hospitality, and Fitness & Leisure. The Cloud Electronics brand, is synonymous with premium design, build and sound quality and is the industries brand leader.
Cloud’s facility is clean, tidy and a pleasant environment to work in with a relaxed and professional atmosphere.
We are looking for a new member of the team to work within the Customer Service & Technical Support department.
The right candidate will need to demonstrate the right attitude and mindset, with an engaging personality. The Candidate will need to be self-motivated, pro-active, conscientious and punctual. Accuracy and attention to detail is very important to the role.
Most importantly, however, we are looking for the right person – someone who can work in a small-knit team and is adaptable.
The Role:
- You will be responsible for handling technical sales enquiries including specifying products, providing quotes, maximising sales and providing a high level of customer service
- Administer the company’s Sales Order Processing for UK & Worldwide orders including sales orders, repairs, stock enquires, logistics & shipping admin. Including all legal documentation and paperwork
Key Skills:
- Have good technical skills or be a practical thinker with a strong sales focus
- Highly efficient and able to make calculated decisions
- Possess excellent communication skills, both written and verbal
- Energetic, enthusiastic with an enquiring technical mind
- Accurate, consistent and diligent approach to duties
- Ability to learn fast and support the customer
- Passionate about providing first class customer service and a willingness to learn about Commercial Audio Solutions
- An interest in Technical Audio Electronics and / or Music Production
- Ability to work in a busy environment and have a ‘can Do’ attitude
- Be flexible, punctual and prepared to help out the rest of the organisation in a willing and positive manner
- Membership of ISCVE an advantage
Key Responsibilities:
- You will be responsible for handling technical sales enquiries including specifying products, providing quotes, maximising sales and providing a high level of customer service
- To be the first-line customer interface, communicating courteously with customers by telephone and e-mail;
- Deliver accurate technical product support via phone, email, or webchat;
- Audio system design support and product application assistance;
- Assist customers and integrators with Network & IT support relating to AV Systems;
- Administer the company’s Sales Order Processing for UK & Worldwide orders including sales orders, repairs, stock enquires, logistics & shipping admin. Including all legal documentation and paperwork;
- To attend any necessary training courses in line with company requirements and personal development;
- Maintain a good standard of organisation, general office duties, paperwork and administration;
- We are particularly interested in hearing from candidates with a strong technical ability along with the drive to learn and develop their product knowledge
Hours:
The role requires fixed working hours, Mon-Fri 08:30 – 17:00 with a 30min lunch break. This is a 40hrs / week, full-time position.
Salary is negotiable, based on candidate skills and experience. Employees will be enrolled in the Company pension scheme after successful completion of a probationary period.
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Job Vacancy: Technical Sales Advisor employer: ISCVE Ltd
Contact Detail:
ISCVE Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Job Vacancy: Technical Sales Advisor
✨Tip Number 1
Get to know the company inside out! Research Cloud Electronics and their products so you can chat confidently about how your skills fit into their team. This shows you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being able to explain technical details in a simple way is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show off your enthusiasm! When you get the chance to speak with the team, let your passion for audio electronics shine through. A positive attitude can make a huge difference in how you're perceived.
✨Tip Number 4
Don’t forget to follow up! After any interviews or conversations, drop a quick thank-you email. It keeps you on their radar and shows that you’re proactive, which is exactly what they’re looking for!
We think you need these skills to ace Job Vacancy: Technical Sales Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be engaging and enthusiastic about the role. Remember, we’re looking for someone who fits into our small-knit team.
Be Detail-Oriented: Accuracy is key in this role, so make sure your application is free from typos and errors. Double-check everything before hitting send. A well-organised application shows us that you pay attention to detail, which is super important for the job!
Tailor Your Application: Make sure to tailor your application to highlight your technical skills and sales focus. Mention any relevant experience or knowledge you have about audio electronics or customer service. This will help us see how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at ISCVE Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to audio electronics. Familiarise yourself with the products Cloud Electronics offers and be ready to discuss how they can meet customer needs. This will show that you're genuinely interested and capable of handling technical sales enquiries.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice your communication skills. Be clear and concise in your answers, and don’t hesitate to ask questions if you need clarification. Demonstrating your ability to engage with customers effectively will set you apart.
✨Demonstrate Your Team Spirit
Cloud Electronics values a small-knit team environment, so be prepared to talk about your experiences working in teams. Share examples of how you've collaborated with others and adapted to different roles within a group. This will highlight your flexibility and willingness to contribute.
✨Be Punctual and Professional
Arrive on time for your interview and dress appropriately. A professional appearance and punctuality reflect your conscientiousness and respect for the company’s values. It’s a simple way to make a great first impression!
