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- Tasks: Coordinate service delivery and support engineers in a dynamic environment.
- Company: Join a growing business with a supportive and innovative team culture.
- Benefits: Enjoy a competitive salary, 25 days holiday, pension, and flexible hours.
- Why this job: Be the key player in ensuring customer satisfaction and efficient service delivery.
- Qualifications: Proactive, organised, with strong IT and communication skills.
- Other info: Immediate start available; perfect for those who thrive under pressure.
The predicted salary is between 30000 - 33000 £ per year.
Isca Recruitment is delighted to be recruiting for a Service Coordinator to join a growing business in Bridgwater. This is a super opportunity for a proactive organised administrator individual to take ownership of planning and co-ordinating the delivery of new products, engineers and their equipment to customer sites across the UK. Reporting to the Service Manager, you will be part of a supportive and innovative team.
Service Coordinator duties will include:
- Liaising with customers, by phone and email, planning annual service, repair and callout work on equipment at customer sites by engineers, efficiently and completed in a timely manner.
- Liaising with production and sales to organise deliveries within expected timescales.
- Reviewing and organising servicing, building service plans, ensuring parts are in stock and delivered to site in time for engineers.
- Planning field engineer routes in an efficient and logical manner.
- Act as first point of contact for field engineers for any issues.
- Supporting the service team, respond to service emails and ensure site documentation is up to date.
- Assisting with service quotes.
- Collating and reporting on department KPIs.
Salary: £30,000 - £33,000pa benefits including 25 days holiday bank holidays, pension, etc.
Location: On site role
Hours: Full time, 37.5 hours per week, Mon – Fri, some flexibility on start and finish times.
Start Date: Immediate start available although not essential.
Service Coordinator – The Person:
- The successful candidate will be proactive, friendly and enjoy being in a busy role.
- Excellent IT skills including Excel, Word and Outlook, experience of Sage 200 is very desirable.
- Excellent analysing and problem-solving skills.
- Attention to detail and ability to work with a high level of accuracy.
- Confident & effective communication and listening skills, on the telephone and in person.
- Calm and professional disposition, self-motivated and enthusiastic, willing to accept responsibility.
- Ability to work under pressure and meet targets and deadlines, with minimal management supervision.
This is an urgent requirement with interviews to take place asap, so please don’t delay in submitting your CV, we will be in touch promptly to discuss the role and employer. For an informal discussion or further information please contact Jo at Isca Recruitment.
Service Coordinator in Somerset employer: ISCA Recruitment
Contact Detail:
ISCA Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Somerset
✨Tip Number 1
Get to know the company! Research Isca Recruitment and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Service Coordinator, you'll be liaising with customers and engineers regularly. Role-play common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Be proactive in your follow-ups! After applying through our website, don’t hesitate to reach out to Isca Recruitment for a quick chat about your application. It shows enthusiasm and keeps you on their radar.
✨Tip Number 4
Showcase your organisational skills. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. This will demonstrate your ability to handle the busy role of a Service Coordinator effectively.
We think you need these skills to ace Service Coordinator in Somerset
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Coordinator role. Highlight your organisational skills and any relevant experience in planning and coordinating services. We want to see how you can take ownership of tasks and support our team!
Show Off Your IT Skills: Since excellent IT skills are a must, don’t forget to mention your proficiency in Excel, Word, and Outlook. If you have experience with Sage 200, make it stand out! We love tech-savvy candidates who can hit the ground running.
Communicate Clearly: Your written communication should be clear and professional. Whether it's your cover letter or email, make sure you convey your enthusiasm for the role and your ability to liaise effectively with customers and engineers. We appreciate a friendly tone!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on this fantastic opportunity. Don’t delay – we’re eager to hear from you!
How to prepare for a job interview at ISCA Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Coordinator role. Familiarise yourself with the key responsibilities like planning and coordinating deliveries, liaising with customers, and supporting the service team. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your IT Skills
Since excellent IT skills are a must for this role, be prepared to discuss your experience with Excel, Word, and Outlook. If you've used Sage 200, definitely mention it! You might even want to bring examples of how you've used these tools in previous roles to demonstrate your proficiency.
✨Demonstrate Problem-Solving Abilities
The job requires strong analysing and problem-solving skills, so think of specific examples from your past experiences where you've successfully tackled challenges. Be ready to explain your thought process and how you arrived at a solution, as this will showcase your ability to handle pressure and meet deadlines.
✨Practice Your Communication Skills
As a Service Coordinator, you'll need to communicate effectively with both customers and field engineers. Practice articulating your thoughts clearly and professionally. Consider doing mock interviews with a friend or family member to refine your communication style and ensure you come across as calm and confident.
