Are you an experienced customer service professional who enjoys helping people and making a positive difference every day?
Our client is seeking a friendly and resilient Customer Service Advisor to join their growing award-winning team. This is a rewarding opportunity to work in a fast-paced, customer-focused environment where you'll play an important role in supporting customers through a variety of enquiries, claims and administrative processes.
This is a fully office-based position, handling approximately 40-50 inbound calls per day. Some conversations may involve discussing sensitive information, making empathy, professionalism and excellent communication skills essential.
As a Customer Service Advisor, you'll be the first point of contact for customers, delivering a high standard of service whilst ensuring every interaction is handled with care, accuracy and understanding.
Key responsibilities include:
* Processing customer calls and administration requests efficiently and accurately
* Providing support and guidance across various communication channels including online chat and email
* Maintaining accurate, confidential and secure customer records and using in-house systems to deliver an outstanding customer experience
* Assisting customers with website and app functionality, promoting digital self-service where appropriate
* Working towards team KPIs, quality standards and business objectives
* Escalating service-impacting issues when required
* Contributing positively to team meetings and a collaborative working culture
* Delivering exceptional customer service at every stage of the customer journey
Customer Service Advisor – About You:
* We're interested in speaking with candidates who genuinely enjoy helping others and take pride in providing outstanding customer service.
* Previous experience in a telephone-based customer service role is essential
* Excellent communication and active listening skills
* The confidence to manage a high volume of customer calls
* Strong attention to detail and accuracy
* A calm and resilient approach when handling challenging or sensitive conversations
* The ability to show empathy and professionalism at all times
* Good IT skills and confidence learning new systems
* A positive attitude and the ability to work both independently and as part of a team
Working Hours: Thi...
Customer Service Advisor employer: Isca Recruitment
Isca Recruitment is an excellent employer, offering a supportive work culture that values collaboration and professional growth. With the opportunity to lead a small finance team in a hybrid role based in Exeter, employees benefit from flexible working arrangements, ongoing training, and a commitment to career development, making it a rewarding place to advance your finance career.
