Isca Recruitment is delighted to be recruiting for a Part-Time Customer Service Advisor on behalf of a successful and growing consumer brand. This is a fantastic opportunity for a customer-focused individual to join a small friendly team, supporting customers across the UK and Europe and delivering an exceptional customer experience.
Key Responsibilities
- Responding to customer enquiries via phone, email and online.
- Providing product advice and pre-sales support.
- Resolving customer queries and complaints professionally and efficiently.
- Processing orders, returns, refunds and exchanges accurately.
- Supporting wholesale customers with order and product enquiries.
- Maintaining accurate customer records and process payments securely.
- Assisting customers with website navigation and online ordering.
Salary: £28,000 pro rata + benefits including pension, free parking, 22 days holiday + bank holidays, EAP.
Location: On site at offices in Exeter (outskirts).
Hours: 27,5hours per week, ideally 9am - 3pm, Mon - Fri
Part-Time Customer Services Advisor - About You
- Previous experience in customer service, sales support or a similar customer-focussed role, experience of working in e-commerce would be useful.
- Excellent communication and organisational skills.
- Strong attention to detail and good IT skills, including Microsoft Office.
- Friendly, professional and customer-focused.
- Able to work independently and as part of a team.
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Customer Service Advisor in Exeter employer: Isca Recruitment Ltd
Isca Recruitment Ltd is an excellent employer for those seeking a fulfilling career in corporate tax, offering a flexible hybrid working model that promotes work-life balance. With a strong focus on employee growth and development, you will have the opportunity to lead a talented team while working with a diverse portfolio of clients in a supportive and collaborative environment in Exeter. The company values innovation and provides ample resources for professional advancement, making it an ideal place for ambitious individuals looking to thrive in their careers.
