Sales Operations Specialist, EMEA

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As Sales Operations Specialist, EMEA, you will act as a liaison working with the ISC2 Sales, Legal, Finance and Professional Development teams to help process sales deliverables for the B2B and OTP Sales Team. Your role will support EMEA Operations, however, some flexibility may be required to support other regions on occasions or where necessary.

• Assist in the processing and fulfillment of orders by ensuring orders and financial documentation are accurate for EMEA B2B and OTP sales.
• Support sales reps by communicating and assisting with completion of other department’s requirements forms, templates, etc. (finance, education).
• Be a subject-matter expert on the order-entry process using the Salesforce platform for the B2B and OTP sales team.
• Manage EMEA B2B post sales class fulfilment process (fulfillment changes, pre-class instructor calls, enrollment reports etc.) to ensure classes are delivered on time and without issue.
• Support with the assessment of opportunity creation metrics for individual sales team members; to ensure accurate Salesforce pipeline entries.
• Support EMEA sales by submitting IT tickets for SFDC related issues.
• Manage EMEA sales support issues (exam, training, and AMF vouchers) through to resolution.
• Responsible for implementing Post Class Satisfaction Surveys.
• Responsible for creating/distributing class certifications of completion.
• Participate in weekly calls, regarding upcoming classes, with cross-functional and internal teams.
• Responsible for all Salesforce training to new sales representatives for EMEA region.
• Responsible for OTP and new instructor onboarding process with education for EMEA region.
• Miscellaneous duties as assigned.

• Professionalism with a high degree of business savvy and strong demonstration of intellect, drive, executive presence and sales acumen.
• Excellent written and oral/presentation skills.
• Must be able to work with limited oversight or supervisor.
• Superior organizational and planning skills.
• High sense of urgency.
• Strong interpersonal skills with both internal and external clients/team.
• Self-starter who provides creative and pragmatic solutions to business issues and problems.

• At least 3 years using Salesforce platform, SDFC power user required; must be able to create reports and dashboards.
• Intermediate to advanced level knowledge using Microsoft Office, particularly Excel.
• Experience using Monday.com, IT Service Desk Portal, WebEx Teams, VitalSource and Omni Press, a plus.

• Minimum 3 years of sales or marketing operations experience; bachelor’s degree in marketing, Business Administration or related, preferred.
• Preferred experience and a background in the cybersecurity/IT training, vendor sponsorships, and certification industry.

• Works normal business hours and extended hours when necessary.
• Up to 10% travel.
• Regular use of office equipment such as a computer/laptop and monitor computer screens.
• Sitting or standing in a stationary position for extended periods.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.