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For Companies At a Glance
- Tasks: Drive customer satisfaction and retention while managing post-sale activities for strategic accounts.
- Company: Join ISC2, a leading nonprofit in cybersecurity with a mission for a safer cyber world.
- Benefits: Enjoy a supportive work culture, competitive salary, and opportunities for professional growth.
- Why this job: Be a key player in enhancing customer experiences and making a real impact in cybersecurity.
- Qualifications: Strong communication skills and experience in customer success or account management.
- Other info: Embrace diversity and inclusion in a dynamic environment focused on empowerment and belonging.
The predicted salary is between 28800 - 48000 £ per year.
Overview
Your Future. Secured. ISC2 is a force for good. As the world’s leading nonprofit member organization for cybersecurity professionals, our core values — Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence — drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession.
When you join ISC2, you’ll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization — an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes.
Position Summary
The Customer Success Manager (CSM) is a strategic partner to the Sales organization, focused on driving customer satisfaction, retention, and growth across strategic accounts, including B2B clients, Official Training Partners (OTPs), and Academic Partners. You will ensure seamless delivery of ISC2’s products and services; from booking through invoicing and fulfilment, whilst acting as an operational lead and point of escalation for customers. By managing post-sale activities and providing coverage for
Customer Success Manager in London employer: ISC2
Contact Detail:
ISC2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ISC2 on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by researching ISC2’s values and mission. Show us how your experience aligns with our commitment to integrity and inclusion. We love seeing candidates who resonate with our core values!
✨Tip Number 3
Practice your pitch! Be ready to explain how you can drive customer satisfaction and retention. Use specific examples from your past roles to demonstrate your skills and how they can benefit ISC2.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in being part of our mission to create a secure cyber world.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for cybersecurity and customer success shine through. We want to see how your values align with ours, so don’t hold back on sharing why you’re excited about this role!
Tailor Your CV: Make sure your CV is tailored to the Customer Success Manager position. Highlight relevant experiences that showcase your skills in customer satisfaction and retention. We love seeing how your background fits with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us your story. Use it to explain how your unique experiences and perspectives can contribute to our inclusive environment. Keep it engaging and personal – we want to get to know you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at ISC2
✨Know Your Stuff
Make sure you understand ISC2's mission and values inside out. Familiarise yourself with their cybersecurity certifications and the role of a Customer Success Manager. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Soft Skills
As a CSM, you'll need to demonstrate strong communication and relationship-building skills. Prepare examples from your past experiences where you've successfully managed client relationships or resolved conflicts. This will highlight your ability to drive customer satisfaction.
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions to ask about ISC2’s approach to customer success and how they measure satisfaction and retention. This shows that you're not just interested in the role, but also in how you can contribute to their success.
✨Emphasise Inclusivity
ISC2 values diversity and inclusion, so be ready to discuss how you can contribute to creating an inclusive environment. Share any relevant experiences that demonstrate your commitment to equity and how you’ve fostered belonging in previous roles.
