Chapter and Member Relations Specialist (UK)

Your Future. Secured. ISC2 is a force for good. As the world’s leading nonprofit member organization for cybersecurity professionals, our core values — Integrity, Advocacy, Commitment, Diversity, Inclusion, and Excellence — drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession.

ISC2 is looking for a team player with a positive attitude to serve as its Chapter and Member Relations Specialist (EMEA). This individual requires a strong work ethic, uses an agile approach to prioritizing multiple projects, interfaces effectively with members and volunteers worldwide, and provides timely follow-up and execution of all critical assignments. If you have a proven track-record of professional excellence and a high willingness to learn and grow, you’ll fit right in to our high-energy and experienced team!

The Chapter and Member Relations Specialist (EMEA) is responsible for the coordination and support of ISC2’s Chapter and Member Relations program by engaging members and other cybersecurity professionals to advance ISC2’s vision of promoting a safe and secure cyber world through local and online communities. This role aligns with the organization’s strategic goals for enriching membership and growth through providing networking, knowledge sharing, and leadership development opportunities to the global cybersecurity community. This position provides support and coordination for chapter and member relations throughout the organization.

Responsibilities

• Serve as the point of contact for all chapters in EMEA.
• Provide targeted and sustained member/chapter outreach and relationship through regional directors.
• Strengthen and heighten the chapter relations from headquarters and in region in-person chapter relations by providing more effective and regular outreach to chapters.
• Coordinate, support and monitor activities for chapters and members.
• Build relationships and communicate regularly with chapter leaders and members.
• Create and manage schedule for chapter duties and responsibilities.
• Conduct trainings, meetings and orientations with chapters and members for assigned events and activities.
• Oversee the application process and development of new chapters.
• Ensure all program policies and procedures are followed and expectations, duties and responsibilities are clearly communicated.
• Handle chapter questions, complaints and issues effectively, timely, and diplomatically.
• Make chapter leaders feel appreciated and respected for their service and contributions.
• Maintain an understanding of chapter ambition and challenges.
• Identify resources/assistance needed by chapters and provide operational and strategic guidance.
• Promote the chapters via ISC2’s media channels and other social platforms.
• Present and facilitate training sessions and informational webinars.
• Distribute newsletters and email promotions to chapter leaders and ISC2 members.
• Maintain and update chapter guides, forms, tools and collateral materials.
• Provide regular reports on program activities to management.
• Compile data and update records from annual chapter reports.
• Collect and assess chapter leader and member feedback and identify areas of improvement of the program.
• Develop new resources and tools based on feedback from chapters and members.
• Conduct chapter audits and take corrective action when necessary.
• Provide training and support to chapter staff in regional offices.
• Collaborate with other departments on chapter and member-related projects.
• Identify outstanding chapter achievements through ISC2 communications channels and awards programs.
• Perform miscellaneous duties, as necessary.

Behavioral Competencies

• Ability to demonstrate and support the 5 Company Core Values: Integrity, Advocacy, Commitment, Diversity, Inclusion, and Excellence.
• Self-starter who provides creative and pragmatic solutions to business issues and problems.
• Demonstrated team player with the ability to manage multiple projects in a fast paced, deadline driven, multi-location/multi-cultural work environment.
• Sensitivity to cultural differences.
• Ability to handle confidential/personally identifiable information with discretion.
• Ability to accomplish projects with little supervision.
• Ability to deliver consistent high-quality customer experience.

Qualifications

• Proficiency in Microsoft Office products, including Outlook, PowerPoint, Excel, Word and SharePoint.
• Excellent interpersonal, written and verbal communication skills.
• Exceptional organizational skills and attention to details, required.

Education and Work Experience

• Bachelor’s degree in Business, Communications or related field, preferred. Will consider candidates with a high school diploma, GCSE, or regional equivalent, and seven (7) years of volunteer management, chapter relations, or customer service experience.
• Minimum 3 years of volunteer management, chapter relations, or customer service experience.
• Experience with an AMS/CRM, such as Salesforce, required.
• Account management or project management experience, preferred.
• Knowledge of and experience with non-profit associations, preferred.
• Experience in a multi-cultural environment, preferred.

Physical and Mental Demands

• Work remotely from home full-time.
• Ability to travel up to 20%.
• Regular use of office equipment such as computer/laptop and monitor computer screens.
• Work extended hours, when necessary.
• Remain in a stationary position, often standing or sitting, for prolonged periods.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.