IT Systems Administrator

Hampton is one of the country’s leading independent schools, helping boys to fulfil their potential for over 460 years. We are a lively, friendly and caring School community, where innovative teaching is complemented by outstanding pastoral care. Hamptonians are expected to aspire to personal best while supporting those around them with kindness and respect.

An opportunity has arisen for a highly motivated and detail-oriented IT Systems Administrator to join Hampton School’s IT team. The role will be responsible for the Trust’s IT systems on a day-to-day basis, ensuring that they are secure, reliable and that appropriate service levels are maintained. Suitable candidates should have experience of supporting systems and services in a technical capacity, reporting to management and have worked for a minimum of five years within similar roles.

The successful candidate will be responsible for managing Active Directory, DHCP, DNS, LDAP, VPN, and supporting large-scale environments (approx. 2000 users). They will also be accountable for continuously reviewing the school’s systems and recommending suitable development and/or project work to the IT Systems Manager and Director of IT. They should have hands-on experience with VMware, Windows Server, MacOS management using MDM, FortiGate Firewalls, Aruba Switching and Wireless, and Veeam Backup.

Key Responsibilities:

• Managing, maintaining and supporting the Trust’s IT systems, including their integrity, security, maintenance, availability and reliability.
• Develop and action maintenance schedules.
• Updating the IT Service Leads of any system issues that would impact service operation.
• Troubleshooting and implementing a root fix for systems related issues.
• Resolving issues impacting Trust services, including liaising with third-party suppliers.
• Ensuring issues that are impacting critical Trust systems or causing site-wide outage are resolved in a timely manner.
• Providing support on issues that have been escalated from service.
• Creation and maintenance of systems documentation.
• Working with the IT Service Manager to identify technical limitations in knowledge within the team and delivering technical training.
• Creating monthly reports on the systems.
• Providing, enabling and coordinating out of hours support for scheduled and emergency scenarios.

Systems and Development Duties:

• Reviewing the Trust’s systems and providing recommendations to the IT Systems Manager and Director of IT on suitable improvements.
• Working with the IT Services team and stakeholders to appropriately specify and implement new systems and services in line with IT strategy.
• Leading on developing the Trust’s systems in line with legal obligations and operational needs.
• Delivering service requests and systems development in line with the departments policies and processes.
• Liaising with the service team to understand and implement solutions for recurring service issues.
• Planning and implementing systems changes and project work in line with the needs of the Trust.
• Working with third-party suppliers to technically scope, assure and implement new systems.
• Delivering handover training to the IT team on any system changes or developments.
• Carrying out annual audits on the Trust's systems including cyber security.
• Regularly reporting to the IT Systems Manager on the status of the Trust’s systems and any development work.

Person Specification:

The successful candidate is likely to be able to demonstrate the following skills, qualifications and experience:

• Experience with developing, managing and supporting systems, services, networks, and infrastructure.
• Providing IT services for a large number of users (approx. 2000).
• Current IT best practice, standards, and statutory requirements.
• Virtual platforms including servers, storage and backups.
• Multiple versions of Windows Server.
• Management information systems.
• Active Directory setups.
• Email platforms, both local and cloud based.
• Managing active Directory network services such as DHCP, DNS, LDAP, wireless, and VPN.

Salary and Benefits:

The competitive salary will be in line with the level of responsibility, skills and years’ experience. This is a permanent full-time position, Monday to Friday. The Governors currently offer non-contractual benefits to staff, subject to any terms and conditions.

Equal Employment Opportunity:

It is the policy of Hampton School to provide equal employment opportunities for all qualified individuals and to prohibit discrimination in employment on any basis protected by applicable law.

Safeguarding:

The post holder's responsibility for promoting and safeguarding the welfare of children and young persons will be to adhere to and ensure compliance with the School's Safeguarding Policy and Procedures at all times.