Client Solution Associate in City of London

Client Solution Associate

Department: iSAM Securities – Client Services

Employment Type: Permanent

Location: London

Description

As part of the Integrated Client Solutions Team, you will be first line responder responsible for day-to-day client interactions, ensuring communications are completed efficiently, with an emphasis on client care and attention.

Key Responsibilities

Collaborating with multiple teams, you will pro-actively support the needs of the company’s global client base whilst adhering to the company’s policies and procedures. You will also be responsible for client onboarding and various ad-hoc projects, utilising effective problem solving and time management skills.

Skills, Knowledge and Expertise

• A strong academic background.
• Experience within the FX, futures, or other derivatives markets
• Effective communication skills
• MT4 experience – preferred but not essential.
• Organised, strong attention to detail and confident to work under your own initiative with a willingness to learn and ask questions.
• Assist with client and Technology onboarding.
• Be a single point of contact between Client and internal departments.
• Monitoring NOP limits and Margin Utilisations.
• Reviewing client KYC information and documentation to ensure they are accurate, verified and complete.